Jack Gray
Winter Springs
Summary
Passionate Nursing student looking to advance clinical career with proven track record as Customer Service Representative at Wawa; adept in critical thinking, computer proficiency, and empathetic professional adept at handling stressful situations. Demonstrated consumer centered care with a strong work ethic, leading to significant improvements in consumer satisfaction and repeat business. Skilled candidate in de-escalation techniques, ensuring professional and respectful consumer interactions committed to offering quality consumer experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Wawa
08.2020 - Current
- Handled consumer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to consumer, handled concerns quickly and escalated major issues to supervisor.
- Resolved consumer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both consumer and the company alike.
Education
Bachelor of Science - RN BSN
University of Central Florida
Orlando, FL05.2026
High School Diploma -
Oviedo High School
Oviedo, FL05.2022
Skills
- Strong Work Ethic
- Professionalism and Ethics
- Critical Thinking
- Computer Proficiency
- Infection Control
- De-Escalation Techniques
- Problem Resolution
- Medical terminology knowledge
- Consumer Relations
- Basic Life Support Certification
References
Andrew Isenberg - General Manager for Wawa Region 10
Contact: Phone Number - (810)441-3941
Email - andrew.isenberg@gmail.com
Natasha Newhouse - Former Food and Beverage Manager for Wawa Region 10
Contact: Phone Number - (407)758-4195
Timeline
Customer Service Representative
Wawa
08.2020 - Current
Bachelor of Science - RN BSN
University of Central Florida
High School Diploma -
Oviedo High School