Jack D. Harris
Salem,OR
Summary
Detailed Retail Store Manager with over 10 years of experience in striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues.
Overview
10
10
years of professional experience
Work History
Merchandise Operations Leader
Petco
Salem, OR
08.2023 - Current
- Received Vendor orders and freight, maintaining and replenishing product.
- Reset Plan-O-Grams and pricing while maintaining display fixtures
- Assisted employees and customers with general pet and small animal retail services
- Opening and closing operations including cash handling and training employees
PRO Sales Specialist
Lowes Distribution Center
Keizer, OR
06.2022 - 07.2023
- Worked with contractors and home builders offering solutions and special orders
- Maintained a CRM flow for following up with recent customers
- Lead the store in sales, credit card sign ups, and most mentions for outstanding service
Retail Store Manager
Prime Communications AT&T
Newberg, Or
07.2020 - 12.2021
- Managed and maintained AT&T Authorized retail locations in Arizona and Oregon
- Adhered to company policy for sales, employee development and safety
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Created engaging merchandise presentations to motivate impulse purchases.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
Retail Sales Consultant
AT&T Mobility
Mesa, Az
07.2014 - 11.2020
- Build and maintain consultative business relationships with customers
- Qualify and offer solutions fitting customer’s needs and wants
- Offer world class customer service assisting new and existing customers
Skills
- Merchandising ability
- Friendly and outgoing
- Problem solving strength
- Customer service focus
- Supervision and training
- Schedule management
Timeline
Merchandise Operations Leader
Petco
08.2023 - Current
PRO Sales Specialist
Lowes Distribution Center
06.2022 - 07.2023
Retail Store Manager
Prime Communications AT&T
07.2020 - 12.2021
Retail Sales Consultant
AT&T Mobility
07.2014 - 11.2020