Jack Hart
Auburn,ME
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
7
7
years of professional experience
Work History
Operations Manager
Flagship Cinemas
Auburn, ME
05.2025 - Current
- Coordinated daily operations to enhance customer experience and streamline service delivery.
- Assisted in inventory management, implementing procedures to minimize waste and optimize stock levels.
- Trained new employees on operational protocols and customer service standards.
- Monitored financial transactions, ensuring accuracy in cash handling and reporting processes.
- Implemented safety protocols to maintain compliance with health regulations and promote a safe environment.
- Developed strategies for improving efficiency in concession operations, contributing to increased sales revenue.
- Assisted repaired projectors to ensure films were being screened properly
Assistant Manager
Flagship Cinemas
Auburn, ME
09.2021 - 05.2025
- Led daily operations, ensuring exceptional customer service and efficient workflow management.
- Mentored team members, fostering a collaborative environment and enhancing overall performance.
- Developed training materials to onboard new employees, improving retention rates and operational consistency.
- Coordinated promotional events, increasing audience engagement and driving ticket sales during peak seasons.
Cashier
Hannaford Supermarket
Gorham, ME
11.2022 - 12.2024
- Processed customer transactions accurately and efficiently at point of sale.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained cleanliness and organization of checkout areas to ensure operational efficiency.
- Collaborated with team members to uphold store standards and service excellence.
Crew Member
Flagship Cinemas
Auburn, ME
06.2019 - 08.2021
- Delivered exceptional customer service by assisting patrons with ticket purchases and inquiries.
- Maintained cleanliness and organization of theater environment to enhance guest experience.
- Collaborated with team members to manage concessions effectively during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Education
Bachelor of Arts - General Studies
Central Maine Community College
Auburn, MEBachelor of Arts - History
University of Southern Maine
Portland, Maine, ME05-2025
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Inventory management
- Management
Timeline
Operations Manager
Flagship Cinemas
05.2025 - Current
Cashier
Hannaford Supermarket
11.2022 - 12.2024
Assistant Manager
Flagship Cinemas
09.2021 - 05.2025
Crew Member
Flagship Cinemas
06.2019 - 08.2021
Bachelor of Arts - General Studies
Central Maine Community College
Bachelor of Arts - History
University of Southern Maine