Jack Hockenjos
Farmingville,NY
Summary
Motivated Server and Bartender with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable Server and Bartender successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Bartender/Server
TopGolf
08.2021 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Server/Delivery Driver
Sayville Pizza
08.2020 - 08.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Universal EPA License - HVAC Installation And Repair
Trade Masters LLC
Online09.2023
High School Diploma -
Sachem High School East
Farmingville, NY06.2020
Skills
- Seating Assignment Preparation
- Suggestive Selling
- Food Preparation and Safety
- Guest Relations Management
- Dining Customer Service
- Cash Handling
- Check Payment Processing
- Menu Memorization
- High-Volume Dining
- Order Accuracy
- Hospitality Service Expertise
- Pos Operation
Accomplishments
- Eagle Scout completed March 17, 2020
Timeline
Bartender/Server
TopGolf
08.2021 - 09.2023
Server/Delivery Driver
Sayville Pizza
08.2020 - 08.2021
Universal EPA License - HVAC Installation And Repair
Trade Masters LLC
High School Diploma -
Sachem High School East
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