Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jack Humphrey

Jenks,Oklahoma

Summary

I am a dedicated and versatile professional with a Bachelor of Science in Business Management and a minor in Computer Information Technology from Oral Roberts University. I'm highly proficient in technical support management and editorial leadership with a track record of success of leading unique teams to achieve organizational goals. Currently, I provide technical expertise to non-profit owners as a Senior Payments Specialist at Virtuous Software.

Overview

3
3
years of professional experience

Work History

Senior Payments Specialist

Virtuous Software
Remote
03.2023 - Current
  • Provide technical assistance software users troubleshooting issues, specifically in relation to online payment functionality
  • Set the Tier 1 record for most tickets closed, and maintained a perfect satisfaction score over an eight-month period
  • Host weekly office hours for the entire technical support team to assist them in resolving especially difficult tickets
  • Collaborate with to identify and address technical problems and improve software functionality
  • Conduct training sessions and create documentation to educate my team on software features and best practices.

Editor in Chief

Country Central
Remote
07.2021 - Current
  • Lead editorial direction and content strategy for Country Central, overseeing content creation, editing, and publication
  • Manage a team of writers, ensuring high-quality and timely delivery of articles and features
  • Develop and execute editorial calendars, aligning content with audience interests and industry trends
  • Collaborate with graphic design to optimize content for various platforms and enhance audience engagement.

Data Manager

John 3:16 Mission
Tulsa, Oklahoma
03.2022 - 03.2023
  • Managed and organized data systems, ensuring accuracy and accessibility for leadership
  • Organized and implemented an inventive new system for tracking and processing online donations
  • Collaborated with teams to improve marketing data collection methods and optimize data management processes
  • Implemented data quality protocols and oversaw general database maintenance.

Education

Bachelor of Science in Business Management -

Oral Roberts University
Tulsa, Oklahoma
05.2022

Skills

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • A keen understanding of online payment processing technology
  • Strong verbal and written communication
  • Data analysis and interpretation
  • Team leadership and collaboration
  • Non-profit administration

Timeline

Senior Payments Specialist

Virtuous Software
03.2023 - Current

Data Manager

John 3:16 Mission
03.2022 - 03.2023

Editor in Chief

Country Central
07.2021 - Current

Bachelor of Science in Business Management -

Oral Roberts University

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