Jack James

Delivered excellent customer service by explaining repair needs, estimates and timelines clearly to clients.

• Worked towards sales goals and improving overall shop performance
• Supervised daily shop operations, ensuring efficient workflow and timely completion of vehicle repairs and maintenance
• Coordinated with vendors to secure product availability at competitive prices.
• Used exceptional verbal skills to engage customers in conversation and effectively determine needs and requirements
• Strived towards weekly and monthly sales by recommending necessary repairs, ensuring customers understood the value of the work being performed, improved revenue by reducing turn around times and maximizing vehicles served each day.
• Built strong customer relationships through clear communication and reliable service in return lead to repeat business and increased referrals

• Assisting customers by identifying correct automotive parts they needed providing pricing and timelines
• Grew knowledgeable on vehicles & customer service skills
• Managed inventory by organizing automotive parts and keeping track
• Worked alongside other dealerships and car stores

• Consistently strove for customer satisfaction and convenience
• Handled cash and credit/debit card transactions
• Assisted high volumes of customers during store peak hours helping me to address problems swiftly to ensure a customers overall experience