Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jack Jeffries

Evansville,IN

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure an information technology position.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work History

Asset Protection Investigator

Wal-Mart Stores Inc.
Evansville, IN
01.2014 - Current
  • Initiated and led asset protection theft investigations following SOP.
  • Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
  • Performed security walks around store to monitor employee and customer activities.
  • Represented company in court proceedings to offer testimony and support.

Training Coordinator

Wal-mart Stores Inc.
Evansville, IN
05.2013 - 01.2014
  • Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
  • Responsible for initial outreach to job applicants and coordinating initial interviews.
  • Executed New Employee Onboarding and Orientation process using company created curriculum.
  • Served as initial point of contact for employee concerns.

Customer Service Manager

Wal-Mart Stores Inc.
Evansville, IN
11.2011 - 06.2013
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Completed special projects by using effective decision making, critical thinking and time management skills.

Education

Bachelor of Arts - History

University of Southern Indiana
Evansville, IN
08.2009 - 05.2011

Bachelor of Science - Cybersecurity W/ Digital Forensics

Wilmington University
New Castle, DE
07.2020 - 05.2022

Skills

    Problem-Solving

Dependable and Responsible

Excellent Communication

Timeline

Bachelor of Science - Cybersecurity W/ Digital Forensics

Wilmington University
07.2020 - 05.2022

Asset Protection Investigator

Wal-Mart Stores Inc.
01.2014 - Current

Training Coordinator

Wal-mart Stores Inc.
05.2013 - 01.2014

Customer Service Manager

Wal-Mart Stores Inc.
11.2011 - 06.2013

Bachelor of Arts - History

University of Southern Indiana
08.2009 - 05.2011
Jack Jeffries