Jack Jeffries
Evansville,IN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an information technology position.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Asset Protection Investigator
Wal-Mart Stores Inc.
Evansville, IN
01.2014 - Current
- Initiated and led asset protection theft investigations following SOP.
- Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
- Performed security walks around store to monitor employee and customer activities.
- Represented company in court proceedings to offer testimony and support.
Training Coordinator
Wal-mart Stores Inc.
Evansville, IN
05.2013 - 01.2014
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Responsible for initial outreach to job applicants and coordinating initial interviews.
- Executed New Employee Onboarding and Orientation process using company created curriculum.
- Served as initial point of contact for employee concerns.
Customer Service Manager
Wal-Mart Stores Inc.
Evansville, IN
11.2011 - 06.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Completed special projects by using effective decision making, critical thinking and time management skills.
Education
Bachelor of Arts - History
University of Southern Indiana
Evansville, IN 08.2009 - 05.2011
Bachelor of Science - Cybersecurity W/ Digital Forensics
Wilmington University
New Castle, DE 07.2020 - 05.2022
Skills
Problem-Solving
Dependable and Responsible
Excellent Communication
Timeline
Bachelor of Science - Cybersecurity W/ Digital Forensics
Wilmington University
07.2020 - 05.2022
Asset Protection Investigator
Wal-Mart Stores Inc.
01.2014 - Current
Training Coordinator
Wal-mart Stores Inc.
05.2013 - 01.2014
Customer Service Manager
Wal-Mart Stores Inc.
11.2011 - 06.2013
Bachelor of Arts - History
University of Southern Indiana
08.2009 - 05.2011