Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jack Kim

Cerritos,CA

Summary

Server Shift Leader with relevant experience in high-paced hospitality settings. Proven skills in customer service, team management and operational efficiency. Known for fostering positive work environments while ensuring optimal client satisfaction and business success. Previous roles have demonstrated significant improvements in team productivity and customer satisfaction scores.

Overview

3
3
years of professional experience

Work History

Server Shift Leader

Kairi Sushi
Cerritos, CA
02.2024 - Current
  • Trained new employees to perform duties.
  • Tracked daily sales figures and reported them to management on a regular basis.
  • Maintained thorough knowledge of menu to describe dining options.
  • Coordinated special events such as private parties or large groups that required additional staffing needs.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Provided feedback to individual servers regarding their performance both verbally and through written documentation.

Server Shift Leader

Surawon KBBQ
Artesia, CA
04.2022 - 12.2023
  • Stayed informed about daily specials, new menu items, promotions.
  • Presented menus and answered questions regarding items.
  • Stocked service areas with supplies during slow periods.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Operated POS terminals to input orders, split bills and calculate totals.

Education

Associate of Science - Business Analytics

Cypress College
Cypress, CA
05-2025

Skills

  • Server training
  • Personnel training
  • Menu presentation
  • Food presentation
  • Server coordination
  • Guest service
  • Table management
  • Verbal and written communication

Timeline

Server Shift Leader

Kairi Sushi
02.2024 - Current

Server Shift Leader

Surawon KBBQ
04.2022 - 12.2023

Associate of Science - Business Analytics

Cypress College

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Jack Kim