Jack Knutila
El Dorado Hills,CA
Summary
Dynamic professional with experience in customer service and operations. Skilled in organizational process and resolving conflicts, contributing to team success and customer satisfaction. Driven to excel through continuous learning and collaboration from experienced professionals and peers alike.
Overview
4
4
years of professional experience
Work History
Customer Service & Transactions Specialist
Auntie Anne's
Folsom, CA
10.2025 - Current
- Operated cash registers accurately, processing diverse payment methods including cash, check, credit card, gift card, and automatic debit.
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
Server/Take-Out Specialist/Cashier
BJ's Restaurant & Brewhouse
Folsom, CA
10.2024 - 05.2025
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Provided exceptional customer service in a fast-paced environment
- Communicated effectively with team members to resolve issues promptly.
Guest Services Coordinator
Bonefish Grill Restaurants
Colorado Springs, CO
09.2023 - 05.2024
- Coordinated reservations and waitlists to optimize guest flow during peak hours.
- Partnered with servers and kitchen staff to streamline service delivery.
- Resolved guest complaints to enhance overall satisfaction.
Production Assistant
ArchAngel Productions
Colorado Springs, CO
03.2022 - 01.2024
- Worked as a subcontractor, helping on a variety of different professional and student films
- Managed equipment setup and breakdown during filming sessions.
- Delivered messages to various crew members to coordinate communications.
Inventory and POS Operations Specialist
Noodles & Company
Colorado Springs, CO
09.2022 - 04.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Oversaw store opening setup, including merchandise, produce and cash prep
- Delegated work to maintain inventory levels throughout the shift
Education
BBA - Business Management & Administration
University of Colorado At Colorado Springs
Colorado Springs, CO05-2025
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Data analysis
- Project management
- Inventory management
- Cash handling
Affiliations
Eagle Scout, Boy Scouts of America – Troop 454
Timeline
Customer Service & Transactions Specialist
Auntie Anne's
10.2025 - Current
Server/Take-Out Specialist/Cashier
BJ's Restaurant & Brewhouse
10.2024 - 05.2025
Guest Services Coordinator
Bonefish Grill Restaurants
09.2023 - 05.2024
Inventory and POS Operations Specialist
Noodles & Company
09.2022 - 04.2023
Production Assistant
ArchAngel Productions
03.2022 - 01.2024
BBA - Business Management & Administration
University of Colorado At Colorado Springs