Jack Kory
Cary,NC
Summary
Dynamic Assistant Manager with a proven track record at Potbelly's Sandwich Shop, excelling in team leadership and sales growth. Enhanced customer experience through strategic merchandising and developed strong staff relationships, resulting in increased productivity. Committed to delivering exceptional customer service.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Potbelly's Sandwich Shop
2023.04 - 2025.06
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
Certified Trainer
Potbelly's Sandwich Shop
2020.03 - 2023.04
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
Cashier
Mario's Pizza Shop
2020.03 - 2022.09
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Marketing
Glenbrook South
Glenview, IL2022-06
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Sales strategies
- Sales growth
Accomplishments
- Achieved a 12% increase in sales in 2024 through effectively helping with creating new marketing campaigns.
- Supervised team of 6 to 10 staff members per shift.
Timeline
Assistant Manager
Potbelly's Sandwich Shop
2023.04 - 2025.06
Certified Trainer
Potbelly's Sandwich Shop
2020.03 - 2023.04
Cashier
Mario's Pizza Shop
2020.03 - 2022.09
Marketing
Glenbrook South