Jack Landers
New Orleans,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Server Supervisor
GW Fins Restaurant
2021.02 - Current
- Planned and executed strategies to increase customer loyalty and retention.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
Customer Service Representative
Ruth Chris Steakhouse
2009.05 - 2021.02
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
World Moving & Storage
2012.04 - 2015.12
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Communications
University Of Northampton
Northampton, UK09.1995
Associate of Arts - Photography
San Francisco Art Institute
San Francisco, CA05.1992
High School Diploma -
Central Catholic High School
Portland, OR06.1990
Skills
- Policy Implementation
- Account Updating
- Consultative Sales
- Data Collection
- Information Security
- Product Knowledge
- Scheduling
- Call Management
- Office Equipment Proficiency
- Customer Relationship Management (CRM)
Timeline
Server Supervisor
GW Fins Restaurant
2021.02 - Current
Customer Service Representative
World Moving & Storage
2012.04 - 2015.12
Customer Service Representative
Ruth Chris Steakhouse
2009.05 - 2021.02
Bachelor of Arts - Communications
University Of Northampton
Associate of Arts - Photography
San Francisco Art Institute
High School Diploma -
Central Catholic High School
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