Jack Lawrence
Macomb
Summary
Accomplished Loss Mitigation and Default Servicing Leader with over 20 years of experience enhancing mortgage servicing operations and portfolio performance. Expertise in Fannie Mae and Freddie Mac default management, borrower assistance programs, and loss mitigation execution. Skilled in aligning operations, technology, and analytics to improve decision-making and reduce risk. Proven ability to collaborate with executives and cross-functional teams to achieve sustainable outcomes.
Overview
14
14
years of professional experience
Work History
Consultant
CMG Financial
San Ramon
01.2025 - Current
- Partnered with mortgage servicers to define and deliver loss mitigation capabilities that support large-scale default operations, aligning technology with regulatory requirements and real-world servicing challenges.
- Led development of an end-to-end loss mitigation platform, establishing a standardized approach to borrower evaluation, decisioning, and workflow execution across the default lifecycle.
- Analyzed client financial needs to recommend suitable loan products.
- Developed comprehensive reports to guide decision-making for mortgage solutions.
- Facilitated training sessions for new consultants on industry best practices.
Product Manager & Product Owner
Sagent Lending Technologies
King of Prussia
08.2021 - 12.2024
- Led development of an end-to-end loss mitigation platform, establishing a standardized approach to borrower evaluation, decisioning, and workflow execution across the default lifecycle.
- Shaped product strategy and roadmap aligned with regulatory requirements, investor expectations, and client feedback for enhanced market relevance.
- Worked closely with servicing clients and internal stakeholders to translate operational pain points into scalable solutions that improve efficiency, consistency, and borrower outcomes.
- Partnered across engineering, QA, and design to deliver functionality that aligns with high-volume servicing environments and operational realities.
- Integrated Fannie Mae SMDU and Freddie Mac Resolve, streamlining decisioning processes and minimizing manual intervention.
- Established and monitored key performance metrics to evaluate product effectiveness, identify gaps, and guide ongoing enhancements.
- Partnered with mortgage servicers to define and deliver loss mitigation capabilities that support large-scale default operations, aligning technology with regulatory requirements and real-world servicing challenges.
- Acted as a key liaison between business, technology, and client teams, ensuring alignment on priorities, timelines, and delivery expectations.
- Guided client implementation to enhance workflow efficiency.
FVP - National Loss Mitigation & Default Corporate Advance Manager
Flagstar Bank
Troy
09.2019 - 08.2021
- Led loss mitigation operations across a team of 125+ supporting borrower assistance, retention strategies, and default resolution during periods of elevated delinquency volume.
- Led loss mitigation strategy and default operations, ensuring portfolio performance, regulatory compliance, and effective execution in high-volume servicing environments.
- Managed corporate advance oversight to ensure compliance with investor and insurer requirements, reducing financial exposure and enhancing recovery outcomes.
- Partnered directly with Fannie Mae and Freddie Mac to address recurring defects and align on corrective actions, strengthening compliance and reducing investor risk exposure.
- Oversaw transition of loss mitigation from third-party vendor to in-house operations, stabilizing performance and enhancing quality and turnaround times.
- Worked closely with technology teams to stand up the bank’s first AWS-based loss mitigation underwriting tool, improving consistency in borrower evaluation and decisioning.
- Reduced high-risk findings from QC and Internal Audit by over 90% through tighter controls, clearer procedures, and increased accountability across teams.
- Reported regularly to executive leadership on portfolio trends, operational performance, and emerging risks within the default pipeline.
VP - Loss Mitigation Oversight Manager
Flagstar Bank
Troy
02.2016 - 09.2019
- Oversaw third-party vendor performance across loss mitigation and default servicing activities, driving improvements in quality, compliance, and SLA adherence.
- Strengthened vendor performance, reduced defects, improved execution across default servicing functions.
- Established procedures and controls that reduced recurring defects and improved execution consistency.
- Developed and implemented process enhancements within the servicing platform that reduced manual errors and improved workflow efficiency.
- Led investor and regulatory exams, consistently achieving strong results and reinforcing a well-controlled operating environment.
Year-End Coordinator
Flagstar Bank
Troy
01.2014 - 02.2016
- Managed IRS reporting issuance for servicing portfolio of over 500,000 loans, ensuring compliance and accuracy.
- Facilitated collaboration among tax, legal, and servicing teams to align on regulatory requirements and ensure reporting accuracy.
- Implemented process improvements that achieved over $150K in mailing cost savings and enhanced operational efficiency.
Loss Mitigation Underwriter – Retention
Flagstar Bank
Troy
05.2012 - 01.2014
- Underwrote loss mitigation solutions for FNMA and FHLMC loans, ensuring compliance with investor guidelines and enhancing borrower outcomes.
- Exceeded production and quality expectations in high-volume underwriting environment, contributing to overall team performance.
- Facilitated transition of default operations to a third-party vendor, delivering subject matter expertise and maintaining continuity during a critical operational shift.
Education
Personal Finance, General Business, Accounting
Oakland Community College
Waterford, MISkills
- Loss Mitigation
- Loan Modifications
- Default Strategy
- Retention Strategy
- Foreclosure Oversight
- Bankruptcy Oversight
- Regulatory Compliance
- GSE Compliance
- Fannie Mae
- Freddie Mac
- Investor Alignment
- Portfolio Performance
- Roll Rates
- Risk Mitigation
- Servicing Operations
- Lifecycle management
- Workflow Optimization
- Process Improvement
- Automation Strategy
- Decisioning Tools
- KPI optimization
- Vendor Oversight
- Cross-functional collaboration
- Team Leadership
- Organizational Development
Other
Utica-Shelby Rebels Football & Cheer Club, Shelby Township, MI, Officer & Voting Board Member – Secretary
Timeline
Consultant
CMG Financial
01.2025 - Current
Product Manager & Product Owner
Sagent Lending Technologies
08.2021 - 12.2024
FVP - National Loss Mitigation & Default Corporate Advance Manager
Flagstar Bank
09.2019 - 08.2021
VP - Loss Mitigation Oversight Manager
Flagstar Bank
02.2016 - 09.2019
Year-End Coordinator
Flagstar Bank
01.2014 - 02.2016
Loss Mitigation Underwriter – Retention
Flagstar Bank
05.2012 - 01.2014
Personal Finance, General Business, Accounting
Oakland Community College