Summary
Overview
Work History
Education
Skills
Timeline
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Jack Lillard

College Station

Summary

Dynamic IT Technician with proven expertise at Bestway Rent To Own, excelling in desktop technical support and problem-solving. Enhanced user experience through effective troubleshooting and optimized network configurations. Recognized for improving system efficiency and delivering exceptional remote support, ensuring minimal downtime and high user satisfaction.

Overview

4
4
years of professional experience

Work History

IT Technician

Bestway Rent To Own
06.2024 - 08.2024
  • Maintained office PCs, networks and mobile devices.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Performed troubleshooting and repaired peripheral devices
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.

Server

Fisherman's Wharf Best Seafood Restaurant
09.2023 - 01.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Crew Member

Auntie Anne's Pretzels / Jamba Juice
11.2022 - 04.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Became familiar with products to answer questions and make suggestions.

Crew Member

Jimmy John's
05.2020 - 10.2022
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Stocked shelves to organize aisles in assigned department.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Enhanced customer experiences by quickly addressing and resolving complaints.

Education

Bachelor of Science - Multidisciplinary Engineering Technology

Texas A&M University
College Station, TX
05-2027

Skills

  • Desktop technical support
  • Hardware installation
  • Technical support
  • Software configuration
  • Help desk operations
  • Operating system management
  • Debugging
  • Application support
  • Microsoft windows and office
  • Problem-solving

Timeline

IT Technician

Bestway Rent To Own
06.2024 - 08.2024

Server

Fisherman's Wharf Best Seafood Restaurant
09.2023 - 01.2024

Crew Member

Auntie Anne's Pretzels / Jamba Juice
11.2022 - 04.2023

Crew Member

Jimmy John's
05.2020 - 10.2022

Bachelor of Science - Multidisciplinary Engineering Technology

Texas A&M University

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