Jack Little
NY
Summary
Results-driven Hospitality General Manager with 8 years of experience leading high-performing teams and managing operations in the food service industry. Proven track record of operational excellence, optimizing productivity and fostering team building to elevate customer satisfaction. Adept in strategic planning, cost management, and staff retention, driving profitability and facilitating growth.
Overview
21
21
years of professional experience
Work History
General Manager
The DL
10.2015 - Current
- Oversee all aspects of day-to-day operations for a multi floor venue that includes a restaurant, lounge and night club
- Recruit and lead team of over 70+ employees, including managers, kitchen staff, busser, bartenders and security
- Created a work culture of accountability to drive operational excellence that leads to increased guest satisfaction and employee morale
- Coordinate with State and City agencies to ensure compliance with all regulations
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Floor Manager
City Crab and Seafood Company
09.2008 - 08.2015
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
Sales Manager
Paragon Sporting Goods
09.2004 - 08.2008
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Political Science
SAN FRANCISCO STATE UNIVERSITY
01.2000
Associates Degree -
SACRAMENTO CITY COLLEGE
01.1997
Skills
- Efficient multi-tasker
- Leadership and team building
- Creativity and innovation
- Operations management
- Critical Thinking
- Cost control
Timeline
General Manager
The DL
10.2015 - Current
Floor Manager
City Crab and Seafood Company
09.2008 - 08.2015
Sales Manager
Paragon Sporting Goods
09.2004 - 08.2008
Associates Degree -
SACRAMENTO CITY COLLEGE
Political Science
SAN FRANCISCO STATE UNIVERSITY
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