Jack Martin
Shift Lead Manager
University Place,WA
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
2
2
years of professional experience
Work History
Shift Lead Manager
MOD Pizza
Tacoma, WA
01.2021 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Evaluated employee performance and coached and trained to improve weak areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Set overall vision and provided team leadership.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Completed after shift review reports to remind supervisors of completed work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Food Service Worker
McMenamins Elks Temple
Tacoma, United States
05.2017 - 12.2019
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to host the restaurant, fulfill requests and answer questions.
- Sanitized dishes, dining area, bar area and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
River Ridge High School
Lacey, WA06.2020
Skills
- Administration and Reporting
- Job Assignments
- Loss Prevention Strategies
- Coaching and Mentoring
- Constructive Feedback
- Opening and Closing Procedures
- Managing Operations and Efficiency
- Customer Inquiries
- Maintaining Clean Work Areas
- Cash Handling
- Employee Coaching and Motivation
- Delegating Work
- Handling Customer Complaints
- Customer Experience Management
Timeline
Shift Lead Manager
MOD Pizza
01.2021 - Current
Food Service Worker
McMenamins Elks Temple
05.2017 - 12.2019
High School Diploma -
River Ridge High School
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