JACK METTAM

• Managed high-volume guest check-ins and check-outs using hotel software, ensuring accuracy and professionalism in dynamic environment.
• Resolved complaints promptly and professionally, utilizing de-escalation and interpersonal skills to enhance guest experiences under pressure.
• Collaborated with team to ensure seamless operations, showcasing clear communication and adaptability.

• Facilitated life skills training sessions for individuals with developmental disabilities.
• Developed personalized training plans to enhance daily living skills.
• Facilitated social interactions and skill development for clients in community settings by modeling professional behavior and effective communication.
• Coached individuals in active listening, nonverbal communication, and interpersonal effectiveness, enhancing social functioning and building confidence.
• Assisted clients in achieving personal goals through structured activities.

• Ensured accurate vehicle parking in designated areas and maintained smooth traffic flow, prioritizing safety in a high-activity environment.
• Managed vehicle flow in busy parking areas to ensure efficiency.
• Directed vehicle movement in busy parking areas to optimize space usage. in busy parking areas to ensure efficiency.
• Trained and mentored new team members on company policies and safety protocols, enhancing operational consistency and team capability.
• Trained new valet attendants on safety procedures and customer service standards.

Study Abroad Program