Jack Monahan
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Haller's Medical Supply
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Responded to customer requests for products, services, and company information.
Basketball Referee
Hoopsphere Basketball Academy
03.2022 - 03.2023
- Ensured player safety by closely monitoring on-court actions and addressing any violations promptly.
- Contributed to a positive game environment by maintaining a professional demeanor and interacting respectfully with players, coaches, and spectators.
- Improved game fairness by accurately enforcing basketball rules and regulations.
- Expanded knowledge of official rules by participating in ongoing training sessions and workshops.
Education
Associate of Arts -
Ohlone College
10-2025
High School Diploma -
Washington High School
Fremont, CA06-2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer satisfaction measurement
- Computer Proficiency
- Money handling abilities
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Representative
Haller's Medical Supply
12.2022 - Current
Basketball Referee
Hoopsphere Basketball Academy
03.2022 - 03.2023
Associate of Arts -
Ohlone College
High School Diploma -
Washington High School