Detail-oriented customer service professional skilled in order accuracy, table service, and cash handling. Demonstrates efficiency in fast-paced environments by ensuring prompt guest support and smooth point-of-sale transactions. Committed to resolving issues swiftly and enhancing daily operations through effective teamwork.
Overview
8
8
years of professional experience
Work History
Server
La Spezia
Koloa, HI
02.2026 - Current
Monitored guest satisfaction and addressed table needs throughout service to enhance dining experience
Delivered food and beverages promptly to assigned tables
Recorded orders accurately and relayed requests to kitchen staff
Collaborated with hosts, bartenders and cooks during busy dinner service to ensure seamless operations
Presented menus and explained daily specials, sauces and wine pairings
Processed payments through point-of-sale system and managed cash transactions accurately
Reset tables to prepare for incoming guests and maintain restaurant efficiency
Performed opening and closing duties such as setting up the dining area, restocking supplies
Property Management
David Montalbano
Kalaheo, HI
01.2020 - Current
Managed residential property operations for private owner David Montalbano
Oversaw rent collection and billing records, ensuring timely payment follow-up to maintain cash flow
Coordinated tenant communications, lease requests and issue resolutions to enhance tenant satisfaction and retention
Reviewed lease agreements, renewals and occupancy documentation
Monitored property condition, safety issues and compliance needs
Scheduled repairs, maintenance work and unit inspections
Maintained property files and reports to ensure accurate documentation and compliance with regulations
Seed Vendor
Self Employed, Dark Globe Seed Bank
Los Angeles, California
03.2020 - 03.2026
Negotiated pricing and terms with existing vendors
Maintained accurate records of all contracts
Managed day-to-day communications with multiple vendors simultaneously
Conducted market research to identify potential new vendors and customers
Resolved issues and maintained smooth service for clients
Resolved conflicts between vendors and customers in a timely manner
Used excellent verbal skills to engage customers and effectively determine needs and requirements
Modified store displays to enhance product visibility and attract customers for special events and seasonal changes
Produced sales documents, finalized deals and filed records
Assessed security risks to implement appropriate safety measures
Beer Distributor
Self Employed
San Diego
04.2019 - 09.2022
Oversaw beer vending operations at festivals, events, and local venues, ensuring smooth service and customer satisfaction
Monitor customer alcohol consumption levels and refuse service when necessary
Enforced alcohol service rules and verified customer age at point of sale, promoting responsible service and compliance
Collected payments and processed cash transactions
Loaded delivery trucks for transport
Clean up spilled drinks and discarded bottles promptly and efficiently
Kept workspace tidy and organized to enhance productivity and safety
Follow safety procedures when handling heavy equipment
Addressed customer complaints promptly, enhancing overall experience and maintaining service standards