Jack Nix
Kingman,AZ
Summary
Dynamic leader and innovative solution finder with a proven track record at United Healthcare, adept at navigating complex healthcare systems and leading organizational change. Collaborator & Architect of Change Champion Program, creating resonating front-line communications. Excelling in enhancing the employee experience and ensuring compliance, demonstrating exceptional leadership and customer support skills.
Overview
6
6
years of professional experience
Work History
Navigate4 Me Representative
United Healthcare
11.2024 - Current
- Contacted numerous members to address care gaps with compassion and understanding.
- Created and lead the Change Champion Initiative for over 10,000 Government Consumer Operations front line staff. Delivering resonating organizational changes.
- Drove evolution of the Change Champion program through strategic formalization initiatives, reinforcing its role in Government Consumer Operations and United Healthcare.
- Developed and implemented training programs for advocates, improving performance and productivity.
Advocate4me Representative
United Healthcare
11.2022 - 11.2024
- Assisted Dual Special Needs Plan (DSNP) plan members with reviewing plan benefits & navigating the complex healthcare system.
- Created and lead the Change Champion Initiative for over 10,000 Government Consumer Operations front line staff. Delivering resonating organizational changes.
- Lead the Compliance Pre-check program for Team Brock, ensuring compliance with CMS and company guidelines.
- Coached multiple teams & individual contributors to assist with Website Technical Support Calls.
Lead Concierge
White Cliffs Senior Living
03.2020 - 11.2022
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained IT & emergency response systems to ensure maximum uptime and compliance.
- Created & maintained over 120 Resident records. Ensuring compliance with state regulations.
- Assisted with Business Manager activities. Assisting with accounts payable, receivable and maintaining of licenses for both the community & employees.
Education
Associate of Applied Science - Health Information Management
Mohave Community College
Kingman, AZ12-2021
Skills
- Leadership
- Innovative Solution Finder
- Customer Support
- Goal-oriented mindset
- Change Champion Architect
- Compliance Champion
- Employee Experience Champion
- Net Promoter Score Champion
Timeline
Navigate4 Me Representative
United Healthcare
11.2024 - Current
Advocate4me Representative
United Healthcare
11.2022 - 11.2024
Lead Concierge
White Cliffs Senior Living
03.2020 - 11.2022
Associate of Applied Science - Health Information Management
Mohave Community College
Awards
2024 United Healthcare Service Hero Winner
2025 United Healthcare Service Hero Finalist