Jack Oxendine
Tampa,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Slots Customer Representative
Seminole Hard Rock Casino Tampa
02.2022 - 02.2024
- Walked the casino floor overnight and payed guests their jackpot winning, handling large sums of money, as well as fixing minor machine issues that were found along the gaming floor.
Players Club Representative
Seminole Hard Rock Casino & Hotel Player's Club
07.2021 - 02.2022
- Having excelled in the customer service roll I apply my outgoing personality towards the casino clientele and use problem solving skills in order to help maintain their good moods and solve any relative issues they have.
Stay at Home Dad
02.2020 - 07.2021
- Since I was let go due to Covid I've been looking after my daughter Guinevere, ensuring she has a stable learning environment with ample time to exercise and play.
Team Member
Tampa Rejuvenation
08.2018 - 02.2020
- Joined back into the centralized admin building of Tampa Rejuvenation as a medical appointment scheduler.
Customer Service Representative
Conduit Global
03.2018 - 07.2018
- Was a customer service rep for wide variety of technical, billing, and service issues pertaining to a certain partnered wireless phone company.
Customer Service Representative
Tampa Rejuventaion
06.2016 - 02.2018
- Answered calls, directed emails, took sales calls and maintained above 60% closing ratio.
Sales
Safeway Chevrolet
07.2015 - 06.2016
- Came to work as car salesman at this small Chevrolet dealership.
Manager
Minervini's NY Bagel
07.2013 - 07.2015
- Started work at the deli making sandwiches working a register and closing a small shop most nights.
Education
High school or equivalent -
Richlands High School
Richlands, NC06.2013
Skills
- Microsoft Office (5 years)
- Medical Billing
- Medical Office Experience
- Medical Scheduling
- Microsoft Powerpoint
- [Product or Service] support
- Communication skills
- Payment Processing
- Quality Assurance
- Data Management
- Escalation management
- Customer Relations
Relocation
- Tampa, FL, Tampa, FL
- Brandon, FL, Brandon, FL
- South Tampa, FL, South Tampa, FL
Hobbies
- Magic The Gathering
- Camping
- Festivals
- Dungeons & Dragons
- Theatre
Timeline
Slots Customer Representative
Seminole Hard Rock Casino Tampa
02.2022 - 02.2024
Players Club Representative
Seminole Hard Rock Casino & Hotel Player's Club
07.2021 - 02.2022
Stay at Home Dad
02.2020 - 07.2021
Team Member
Tampa Rejuvenation
08.2018 - 02.2020
Customer Service Representative
Conduit Global
03.2018 - 07.2018
Customer Service Representative
Tampa Rejuventaion
06.2016 - 02.2018
Sales
Safeway Chevrolet
07.2015 - 06.2016
Manager
Minervini's NY Bagel
07.2013 - 07.2015
High school or equivalent -
Richlands High School
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