Jack Ricchetti
Milwaukee,WI
Summary
Dedicated and results-driven professional with a proven track record of delivering outstanding customer experiences and consistently achieving performance targets. Possesses a strong ability to understand client needs, build rapport, and resolve issues efficiently to drive customer satisfaction and loyalty. Skilled in optimizing processes, managing data, and utilizing technology to enhance productivity. Adept at working in high-pressure environments, with a keen eye for detail and an unwavering commitment to quality. Recognized for exceptional communication and problem-solving abilities, with a focus on fostering positive customer relationships and driving business success.
Overview
4
4
years of professional experience
Work History
Server
Outback Steakhouse
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Valet Attendant
Hilton Double Tree
09.2023 - 03.2024
- Established positive guest relationships through consistent delivery of excellent customer service.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
DOT Compliance Coordinator
Marchese
06.2023 - 09.2023
- Provided training to employees on essential compliance topics, increasing overall awareness and understanding.
- Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
- Streamlined processes for increased efficiency in monitoring and reporting compliance activities.
- Collaborated with cross-functional teams to address any identified compliance issues promptly.
- Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.
Banquet Bar Porter
Pfister Hotel
06.2022 - 02.2023
- Maintained a high standard of presentation within the bar area to create an inviting atmosphere for guests.
- Assisted bartenders with efficiently preparing drinks to ensure timely service for patrons.
- Exceled in multitasking under pressure during busy periods while maintaining composure and providing excellent service.
- Promoted positive guest relations with attentive listening skills while taking drink orders or assisting with inquiries.
- Supported smooth operations by setting up and breaking down workstations at the beginning and end of each shift.
Customer Service Representative
School Specialty
05.2021 - 08.2021
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
University of Wisconsin, Milwaukee
Milwaukee, WI05-2026
Skills
- Exceptional customer service
- Memory retention
- Sales expertise
- Call center experience
- Microsoft Excel
- Complaint resolution
- Microsoft PowerPoint
Affiliations
- Phi Sigma Kappa- Epsilon Phi
Timeline
Server
Outback Steakhouse
07.2024 - Current
Valet Attendant
Hilton Double Tree
09.2023 - 03.2024
DOT Compliance Coordinator
Marchese
06.2023 - 09.2023
Banquet Bar Porter
Pfister Hotel
06.2022 - 02.2023
Customer Service Representative
School Specialty
05.2021 - 08.2021
High School Diploma -
University of Wisconsin, Milwaukee
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