Jack Roe

Stillwater,OK

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Effective problem-solver in resolving guest needs and meeting a high service level.

Overview

years of professional experience

Work History

Manager

Josh's Sno Shack

Tulsa, OK

04.2014 - 08.2022

Accomplished multiple tasks within established timeframes.
Onboarded new employees with training.
Maximized performance by monitoring daily activities and mentoring team members.
Increased customer engagement through social media.
Monitored and managed stock levels, delivery times and transportation costs to adhere to locations' specifications.

Performer

Walt Disney World Resort

Orlando, FL

01.2019 - 03.2021

Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, and fear.
Performed humorous and serious interpretations of emotional actions and situations, using body movements and gestures.
Managed delicate or difficult interactions with guests and coordinated with security personnel.

Education

Bachelor of Arts - Philosophy

Oklahoma State University, Stillwater, OK

05.2023

Dean's List Spring 2022
Extracurricular Activities: OK State Football 2020

Skills

Employee Coaching and Motivation
Focus and Follow-Through
Product and Service Knowledge
Scheduling and Coordinating

Digital Content Development
Facebook and Twitter
Computer Literacy
Adobe Photoshop

Timeline

Performer - Walt Disney World Resort

01.2019 - 03.2021

Manager - Josh's Sno Shack

04.2014 - 08.2022

Oklahoma State University - Bachelor of Arts, Philosophy