Jack Rousar
Post Falls,ID
Summary
Calm, and always prepared ro learn with years of experience assisting customers using active listening and a balanced demeanor. Consistently friendly and professional when handling diverse customer needs in high stress and demanding environments. Smoothly manages workflow and optimizes team strengths to meet the service required. Excels at prioritizing information that is relevant to compete the task at hand.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
The UPS Store Inc.
Post Falls, ID
08.2020 - 09.2024
- Delivered service and support to each customer, paving way for future business opportunities.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld strict quality control policies and procedures during customer interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Customer Service Representative
Wendy's Restaurant
Spokane Valley, WA
11.2018 - 06.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assessed customer needs and upsold products and services to maximize sales.
- Trained new employees on procedures and policies to maximize team performance.
Cleaning Professional
ESR
Post Falls, ID
03.2016 - 10.2017
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Restocked supplies, replacing toiletries, liners and soaps.
- Transported trash and hazardous waste to appropriate disposal area.
- Sanitized frequented areas and equipment using approved supplies.
Education
High School Diploma -
Post Falls High School
Post Falls, ID06.2020
Skills
- Microsoft Office expertise
- Call Center Operations
- Customer relations
- Inbound and Outbound Calling
- Adaptive team player
- Data evaluation
- Report creation
- Report generation
- Office equipment proficiency
- Credit card payment processing
Languages
English
Full Professional
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Multiple years of martial arts experience.
Affiliations
- Multiple Years of Honor Role
- Black Belt in Arnis Stick Fighting
Timeline
Customer Service Representative
The UPS Store Inc.
08.2020 - 09.2024
Customer Service Representative
Wendy's Restaurant
11.2018 - 06.2020
Cleaning Professional
ESR
03.2016 - 10.2017
High School Diploma -
Post Falls High School