Jack Sams

Self-driven, highly motivated, and goal-oriented dynamic Operations Executive with over 15 years of progressive leadership experience in logistics and operations. Recognized for optimizing workflows that resulted in a 20% productivity increase and reduced operational costs by 15%. Proven expertise in team development and customer satisfaction enhancement. A track record of driving significant revenue growth and fostering strong client relationships. Committed to delivering results that align with organizational goals and elevate operational standards. Seeking an opportunity to leverage my expertise in P&L and strategic planning towards contributing significantly to the overall success of an organization that has strong commitment and focus on providing both client and employee excellence.

• Directed private transit services with 300+ vehicles for global software entity, while partnering on EV fleet strategy project
• Optimized operational workflows, resulting in 20% increased productivity and enhanced customer satisfaction metrics
• Implemented comprehensive training programs, significantly elevating Safety compliance, standards, and KPI metrics.
• Improved 400+ employees engagement participation (to 85%), identifying areas of focus through strategic action planning
• Managed a diverse team of ecommerce fulfillment personnel, ensuring efficient product distribution across multiple channels
• Revamped Quality, Delivery and Returns processes, successfully improving operational KPIs to #1 in MLO network scorecard
• Cultivated and secured new business relationships, expanding the client base by 25%, increasing revenue 15% over prior year
• Directed branch 3+ yrs, increasing annual revenue, profits, and earning quarterly 'Quality Excellence' performance ratings
• Improved operating ratio with effective employee training initiatives that reduced turnover by 10% and labor rate by 19.7%
• Championed seamless, cross-department collaborative operations for a 240k SF distribution center with diverse workforce
• Evaluated performance KPIs to implement strategic processes, leading 28k line fulfillment DC from #11 to #1 in 12-months
• Planned innovative inventory management strategies, effectively minimizing surplus stock, increasing fulfillment efficiencies
• Successfully pioneered startup dotcom home grocery delivery operation in Seattle with a fleet of 75+ vehicles, 100+ drivers

SixSigma - Green Belt

Lean SixSigma - Green Belt