Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jack Steimel

Waterloo,IA

Summary

Guest Services Supervisor at Lost Island Waterpark with 3 years of experience, specializing in customer service leadership and operations management. Successfully enhanced guest satisfaction by resolving issues and promoting team collaboration. Skilled in effective communication and conflict resolution, driving a positive experience for all visitors while overseeing a diverse team of 70+.

Overview

2
2
years of professional experience

Work History

Guest Services Supervisor

Lost Island Waterpark
06.2023 - 08.2025
  • Assisted guests with inquiries and provided exceptional customer service to enhance satisfaction.
  • Oversaw 70+ Guest Services team members, ensuring efficient and satisfactory operations across multiple cafes, bars, ticket booths, and a golf and go karts complex.
  • Maintained knowledge of park services and attractions to assist guests effectively.
  • Led team members in resolving guest issues, promoting a collaborative environment.

Education

Bachelor of Science - Mechanical Engineering

Iowa State University
Ames, IA
05-2029

High School Diploma -

Don Bosco High School
Gilbertville, IA
05-2025

Skills

  • Customer service leadership
  • Operations management
  • Effective management communication
  • Team leadership
  • Cash management
  • Experience in Excel

Timeline

Guest Services Supervisor

Lost Island Waterpark
06.2023 - 08.2025

Bachelor of Science - Mechanical Engineering

Iowa State University

High School Diploma -

Don Bosco High School

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