JACKEE RESPESS
Jacksonville,FL
Summary
Results-driven operations, collections, and customer service professional with more than 10 years of experience in leadership, accounts receivable, payment processing, payroll support, data entry, compliance, and team management.
Overview
11
11
years of professional experience
Work History
Assistant Manager
GENPACT
04.2020 - 05.2025
- Supervised and supported a team of agents, ensuring achievement of performance goals, productivity targets, customer satisfaction metrics, and overall operational success.
- Provided onboarding, training, coaching, and ongoing development for new and existing agents.
- Monitored daily agent activities to ensure timely and accurate responses to customers and internal departments.
- Analyzed team performance metrics, identified trends, and communicated findings to improve efficiency and service quality.
- Resolved escalated customer and employee issues while maintaining a high level of professionalism and service.
- Assisted with employee performance management, including coaching, performance reviews, and corrective action plans.
- Supported payroll administration, attendance tracking, and timekeeping verification processes.
- Prepared operational reports and implemented process improvements that increased team productivity and efficiency.
- Served as a backup resource for daily operations and special projects as needed.
- Maintained accurate customer records and ensured compliance with company policies and procedures.
- Remote
Third-Party Collections Specialist
PDM
10.2018 - 02.2020
- Negotiated payment arrangements
- Maintained compliance
- Updated account records
- Resolved escalated accounts
Administrative Clerk – Payment Processing
American Car Center
11.2014 - 08.2018
- Processed customer payments efficiently.
- Maintained organized financial records.
- Provided valuable administrative assistance.
- Resolved customer inquiries promptly.
Education
High School Diploma - undefined
Duval High School
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Workload management
- Conflict resolution
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Employee performance evaluations
- Performance reviewing
- Customer service and satisfaction
- Computer skills
Multitasking Abilities
Timeline
Assistant Manager
GENPACT
04.2020 - 05.2025
Third-Party Collections Specialist
PDM
10.2018 - 02.2020
Administrative Clerk – Payment Processing
American Car Center
11.2014 - 08.2018
High School Diploma - undefined
Duval High School