Jackee Soliz
Beeville,TX
Summary
Proven professional with a track record of enhancing donor satisfaction at CSL Plasma through exceptional customer service and meticulous attention to detail. Excelled in managing high-stress situations and resolving conflicts with empathy at Texas Health and Human Services, showcasing strong problem-solving and communication skills. Demonstrated expertise in Microsoft Office and a collaborative team spirit, significantly contributing to operational efficiency.
Overview
13
13
years of professional experience
Work History
TWA II
Texas Health and Human Services
07.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Working independently and collaboratively in a team environment.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Handled escalated calls efficiently, finding satisfactory resolutions.
- Addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Donor Support Technician/ Phlebotomist
CSL Plasma
10.2021 - 12.2022
- Enhanced donor satisfaction by providing exceptional customer service and addressing any concerns.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Documented and verified patient information using laboratory information system.
- Set up, maintained and verified sterility of lab equipment and tools.
- Maintained a safe and clean environment for donors, adhering to strict sanitation protocols.
- Conducted regular inventory checks to ensure adequate supplies were available at all times, minimizing disruptions due to shortages.
- Identify donors by first and last name
- Preform venipunctures
Commissary Manager
Texas Department Of Criminal Justice
12.2011 - 09.2021
- Manage 3 stores 6 employees
- Schedule shifts
- Employee time sheets
- Interview/ train new employees
- Receive/ship merchandise
- Order merchandise
- Organize warehouse
- FIFO/ stocking
- Inventory
- Cycle counts
- Auditing
- Point of sale
- Balance receipts & stamps daily
- Pallet jack/ flat bed carts
- Two- way radio
- POS system
- 10 key
- Microsoft (word, excel, outlook & powerpoint)
- Filing (alphabetical, numerical & chronological)
- Invoices
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Education
GED -
Costal Bend College
Beeville, TX09-2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Computer skills
Timeline
TWA II
Texas Health and Human Services
07.2022 - Current
Donor Support Technician/ Phlebotomist
CSL Plasma
10.2021 - 12.2022
Commissary Manager
Texas Department Of Criminal Justice
12.2011 - 09.2021
GED -
Costal Bend College