Brittany Trejo
Alice
Summary
Resourceful professional with a strong work ethic and effective communication skills. Adaptable to fast-paced environments and able to manage last-minute changes while maintaining high work quality. Committed to enhancing client satisfaction and supporting team objectives.
Overview
16
16
years of professional experience
Work History
TWA II
Texas Health and Human Services
Alice
04.2025 - Current
- Screen applications to ensure accuracy and ability to clear discrepancies.
- Verify eligibility criteria to determine correct case dispositions.
- Interpret and apply the correct agency, state, and federal rules, regulations, policy and procedures.
- Knowledge of eligibility programs requirements and policies.
- Resolved issues for irate members, ensuring positive outcomes and maintaining service quality.
- Handling heart complaints with great outcomes.
- Assisted coworkers by providing support and sharing knowledge to enhance team collaboration.
- EBT
- Maintained awareness of current policies and bulletins for compliance.
- Conducted interviews with applicants and recipients to gather essential financial and personal information for eligibility determination in public assistance programs.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Achieved cost-savings by developing functional solutions to problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Recognized by management for providing exceptional customer service.
MSR III
Gulf Coast Federal Credit Union
Alice
09.2022 - 03.2025
- Receive members transactions
- Deposits to accounts
- Withdrawals from accounts
- Transfers from one account to another
- Loan payments
- Money orders
- Cashier Checks
- Process transactions from mail and night deposits
- Count currency, coins, and checks
- Balance drawers
- Cash checks and pay out the member
- Help to resolve the members' discrepancies
- Ordering Debit and ATM cards
- Opening new accounts
- Buy and Sell cash to meet daily needs.
- Mastercard payments
Client Service Representative
Community Action Corporation of South Texas
Alice
02.2021 - 10.2021
- Answered phones and addressed client inquiries to facilitate access to services
- Reviewed applications for energy assistance program to ensure eligibility and compliance
- Processed applications
- Maintained excel sheet to track application statuses and client information
- Received applications
- Clerical work
Payroll Administrator
FESCO, Ltd
Alice
08.2019 - 03.2020
- Executed payroll processing to ensure timely employee payments.
- Reviewed and reconciled vacation and sick leave records, ensuring accuracy for payroll.
- Oversaw time records for over 500 employees and processed new hire data.
- Updated and maintained employee database, enhancing data integrity and accessibility.
- Organized and filed documents in a systematic manner.
- Handled incoming and outgoing mail
Sales Associate
Blings & Things
Alice
03.2012 - 01.2018
- Guided customers in locating products to enhance shopping experience
- Internet sales
- Cash handling
- Processed invoices accurately to ensure timely transactions
- Balancing registers
- Stock
- Inventory
- Maintained store cleanliness to create welcoming environment
Sales Associate
LC Drive Thru
Alice
09.2010 - 08.2011
- Assisted customers with inquiries and product selections
- Processed customer transactions accurately and efficiently
- Managed inventory levels to ensure product availability
- Organized stock on shelves to enhance product visibility and accessibility
- Performed cleaning duties to maintain store appearance
- Cash deposits
Education
Junior in College - Business Accounting
Coastal Bend College
07-2026
High school diploma -
Alice High School
Skills
- Data Analysis
- Compliance Auditing
- Administrative Support
- Data Entry
- Financial Reporting
- Accounts Payable
- Accounts Receivable
- General Ledger Accounting
- Journal Entries
- Cash Handling
- Microsoft Outlook
- Telephone communication
- Team Coordination
Accomplishments
- • Top Referral for ISS 01/2026
• Top Referral for ISS 02/2026
• Top Referral for ISS 03/2026
• Top Referral for ISS 04/2026
• Cost Avoidance Savings $18,503 10/2025
• Cost Avoidance Savings $6,726 11/2025
• Cost Avoidance Savings $11,618 12/2025
• Cost Avoidance Savings $10,001.40 01/2026
• Cost Avoidance Savings $7,456.02 02/2026
• Cost Avoidance Savings $85,380.52 03/2026
• Cost Avoidance Savings $33,168.36 04/2026
• Cost Avoidance Savings $36,885.77 05/2026
Timeline
TWA II
Texas Health and Human Services
04.2025 - Current
MSR III
Gulf Coast Federal Credit Union
09.2022 - 03.2025
Client Service Representative
Community Action Corporation of South Texas
02.2021 - 10.2021
Payroll Administrator
FESCO, Ltd
08.2019 - 03.2020
Sales Associate
Blings & Things
03.2012 - 01.2018
Sales Associate
LC Drive Thru
09.2010 - 08.2011
Junior in College - Business Accounting
Coastal Bend College
High school diploma -
Alice High School