Brandy Moreno
Mission,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
TWA II
Texas Health and Human Services Commission
07.2022 - Current
- Developed an organized client database by inputting essential information accurately.
- Resolved client inquiries promptly to enhance satisfaction and retention.
- Maintained detailed records of interactions, including names, addresses, and phone numbers.
- Demonstrated strong personal responsibility and self-motivation in all tasks.
- Thrived in fast-paced environments while managing multiple priorities.
- Adapted quickly to new situations, showcasing a proven ability to learn rapidly.
- Exhibited excellent verbal and written communication skills in all interactions.
Agency manager
Pronto insurance
Mission, TX
08.2021 - 03.2022
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Maintained thorough knowledge of store merchandise and gained extensive knowledge of new insurances.
- Trained store personnel on the company's products, services, customer service, and appreciation
- Managed a cash register with an average of $4000 in sales each day
Insurance agent
Pronto insurance
Mcallen, TX
12.2020 - 07.2021
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Maintained thorough knowledge of store merchandise and gained extensive knowledge of new insurances.
- Trained store personnel on the company's products, services, customer service, and appreciation
Education
High School - undefined
Veterans memorial high school
Mission, TX05.2018
Skills
- Customer service
- Communication skills
- Time management
- Leadership
- Microsoft Excel and Word
- Bilingual proficiency
- Guest services
- Documentation review
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
Timeline
TWA II
Texas Health and Human Services Commission
07.2022 - Current
Agency manager
Pronto insurance
08.2021 - 03.2022
Insurance agent
Pronto insurance
12.2020 - 07.2021
High School - undefined
Veterans memorial high school