Kimberly Hernandez
Dilley,TX
Summary
Dynamic professional with extensive experience at the Health and Human Services Commission, adept at assessing client needs and ensuring compliance. Proven skills in quality assurance and customer relations, complemented by strong organizational abilities. Recognized for a dependable work ethic and effective problem-solving in fast-paced environments.
Overview
12
12
years of professional experience
Work History
TWA I and TWA II
Health and Human Services Commission
02.2023 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance.
- Completed documentation per workflow timeline.
- Assisted clients with completion of applications and paperwork.
- Interviewed applicants and explained different available benefit programs.
- Followed guidelines when reviewing applicant data to determine eligibility for assistance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Office Manager
A-Dependable Drug Testing
07.2021 - Current
- Assisted customers with setting appointments and performing urine,alcohol and hair drug screens. I also work with multiple labs including Quest, CRL, Medtox, Alere and Labcorp and Covid-19 Testing Site.
- Data Entry with Microsoft office
Cosmetologist
Self-Employed
05.2014 - Current
- I am self-employed and I keep records for my business using Quickbooks.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Provided personalized haircuts and styling services to diverse clientele.
- Developed customized skincare treatments based on client needs and skin types.
- Educated clients on hair care techniques and product usage for optimal results.
- Managed inventory of beauty products, optimizing supply levels for business efficiency.
Office Manager
Sentry Chemicals
09.2018 - 12.2020
- Operated office equipment such as photocopiers, scanners and fax machines to carry out daily office duties.
- Processed and reported on office expenses as well as ordered office supplies when needed.
- Completed recordkeeping, filing, and data entry duties which includes coding and billing with Syteline.
- Analyzed office processes, identifying areas for improvement to enhance overall productivity and efficiency.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Education
Certificate - Cosmetology
Milan Institute of Cosmetology
San Antonio, TX03-2016
Registered Medical Assistant - Medical
San Antonio College
San Antonio, TX09-2000
High School Diploma -
American High School
Chicago, IL06-1997
Skills
- TIERS
- EWMS
- Quality Assurance
- Scheduling
- Microsoft Outlook, Word and Excel
- Customer Relations
- Medical terminology knowledge
- Call center operations
- Account management
- Complaint resolution
- Dictation and Transcription
- Customer Account Management
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
- Dependable and responsible
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Verbal communication
Timeline
TWA I and TWA II
Health and Human Services Commission
02.2023 - Current
Office Manager
A-Dependable Drug Testing
07.2021 - Current
Office Manager
Sentry Chemicals
09.2018 - 12.2020
Cosmetologist
Self-Employed
05.2014 - Current
Certificate - Cosmetology
Milan Institute of Cosmetology
Registered Medical Assistant - Medical
San Antonio College
High School Diploma -
American High School