Jackelin Hernandez
Somers Point,NJ
Summary
With a proven track record at Hooters, I excel in delivering exceptional customer service and managing cash transactions efficiently. Demonstrating a strong work ethic, I adeptly handle high-volume periods, ensuring guest satisfaction. My ability to foster guest engagement and resolve complaints has significantly contributed to repeat business, showcasing my commitment to excellence and strong multitasking capabilities.
Overview
5
5
years of professional experience
Work History
Server
Hooters
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Hostess/Phone Receptionist
Tacos El Tio
Egg Harbor, NJ
09.2022 - 09.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Managed high call volumes with ease, maintaining composure and professionalism under pressure.
Server
Cazadores
Somers Point, NJ
05.2020 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
Mainland Regional Highschool
Linwood, NJMaster Of Criminal Justice - Criminology
Atlantic Cape Community College
Mays Landing, NJSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Hooters
09.2023 - Current
Hostess/Phone Receptionist
Tacos El Tio
09.2022 - 09.2023
Server
Cazadores
05.2020 - 07.2022
Mainland Regional Highschool
Master Of Criminal Justice - Criminology
Atlantic Cape Community College