Jackeline Jimenez
Houston,TX
Summary
Proactive server with extensive experience in training new staff and enhancing workflow efficiency. Known for resolving customer complaints promptly and fostering a collaborative environment that drives team performance and guest satisfaction.
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Server
Jonathans the Rub
Houston, TX
11.2025 - Current
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Trained new servers on restaurant policies, procedures, and customer service standards.
- Implemented suggestions for improving workflow, enhancing overall team performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Server
Olive Garden
Marysville, WA
10.2021 - 09.2025
- Delivered exceptional dining experiences through attentive service and menu knowledge.
- Managed multiple tables, balancing customer needs while maintaining service efficiency.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining areas in accordance with health standards.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
North Creek High School
Mill Creek, WASkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Client relations
- High-volume service
- Team collaboration
- Service etiquette
- Task prioritization
- Onboarding new staff
- Problem-solving
- Excellent communication
- Multitasking Abilities
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Server
Jonathans the Rub
11.2025 - Current
Server
Olive Garden
10.2021 - 09.2025
High School Diploma -
North Creek High School