Summary
Overview
Work History
Education
Skills
Timeline
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Jackeline Molina

Brooklyn,NY

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, Expert in high-volume dining and order accuracy, ensuring seamless guest experiences. Proven ability to manage multiple tables efficiently, enhancing workflow and reducing wait times. Skilled in safe food handling and allergy awareness, delivering top-tier service.

Overview

5
5
years of professional experience

Work History

Server

INSA
11.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Server/Head Hostess

Gyu-Kaku
10.2021 - 11.2023
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, on Open Table, ensuring seamless service from arrival to departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
  • Present menus, explain daily specials, and answer questions
  • Managed multiple tables efficiently while ensuring accuracy in orders
  • Took accurate food & drink orders and relay them to kitchen

Fast Food Worker

Dinosaur Bar-B-Que
04.2020 - 10.2020

Greeted customers promptly and took orders to keep flow of traffic moving.

  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.

Education

Associate of Applied Science - Medical Assistant

LaGuardia Community College
Long Island City, NY

Skills

  • Strong work ethic
  • Exceptional customer service
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Order accuracy
  • Allergy awareness

Timeline

Server

INSA
11.2023 - Current

Server/Head Hostess

Gyu-Kaku
10.2021 - 11.2023

Fast Food Worker

Dinosaur Bar-B-Que
04.2020 - 10.2020

Associate of Applied Science - Medical Assistant

LaGuardia Community College