Jackeline Pineda
Fresno,CA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
24
24
years of professional experience
Work History
Paralegal
Law Offices Of Anita D. Martin
09.2023 - Current
- Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Enhanced case strategy development with comprehensive legal memoranda summarizing research findings for attorney review and consideration.
- Increased collaboration among team members by coordinating meetings, conference calls, and video conferences with internal staff and external parties involved in cases.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials
Administrative Assistant
Law Offices Of Borton Petrini
03.2020 - 05.2023
- Assisted with administrative work, assisted clients, accepted payments, set consultations, answered phone lines
- Set up telephone appointments.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Call Center Representative
Alorica
02.2014 - 11.2019
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Call Center Representative
Bank Of America
08.2000 - 10.2008
- Kept up-to-date with company products, services, policies, and regulations to provide accurate information to callers at all times.
- Streamlined call center operations by implementing efficient processes and procedures.
- Maintained strict adherence to data protection regulations when handling customer information, ensuring confidentiality and security at all times.
- Received recognition as an exemplary employee for consistently maintaining high levels of professionalism under pressure.
- Participated in ongoing training sessions to continuously improve knowledge base and skillset within the call center environment.
- Delivered outstanding results under high-pressure situations by maintaining composure during difficult calls or high-volume periods.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding
Education
High School Diploma -
De Wolf High School
Fresno, CA06.2004
Skills
- Customer Relationship Management
- Call Control
- Customer Service
- Payment Processing
- Appointment Scheduling
- Call Center Operations
- Multi-Line Phone Systems
- Analytical Skills
Additional Information
Excellent customer service skills, remain calm, and relaxed when dealing with upset people., Highly reliable and discipline, work effectively with wide range of personalities., Self-motivated and dependable, productive in a fast paced environment under pressure., Friendly, helpful, able to learn and apply new techniques quickly., Scheduling appointments, Multi-line phones, MS PowerPoint, MS Office, Use office equipment, Organizing, MS Word, Display, Typing 45 wpm, Invoices, Stocking, Filing, Customer service, Data entry, Faxing
Assessments
Customer Service Skills, Proficient, 11/01/18, Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
Languages
Spanish
Native or Bilingual
Timeline
Paralegal
Law Offices Of Anita D. Martin
09.2023 - Current
Administrative Assistant
Law Offices Of Borton Petrini
03.2020 - 05.2023
Call Center Representative
Alorica
02.2014 - 11.2019
Call Center Representative
Bank Of America
08.2000 - 10.2008
High School Diploma -
De Wolf High School
Similar Profiles
HASNA MIAHHASNA MIAH
Administrative Assistant at Martin Kanfer Law OfficesAdministrative Assistant at Martin Kanfer Law Offices
KELLI GAGEKELLI GAGE
Paralegal/Executive Administrator to Managing Partner at Law Offices of Joseph E. Ashmore, Jr. P.C./Ashmore Law FirmParalegal/Executive Administrator to Managing Partner at Law Offices of Joseph E. Ashmore, Jr. P.C./Ashmore Law Firm
Jadynn OcasioJadynn Ocasio
Clerk at Law Offices of Charles E. Binder and Harry J. Binder, LLPClerk at Law Offices of Charles E. Binder and Harry J. Binder, LLP
Mandeep SohalMandeep Sohal
Sales Associate at Fair Price Food StoreSales Associate at Fair Price Food Store
Cacho VelazquezCacho Velazquez
Diesel Mechanic at Sunstate Equipment CompanyDiesel Mechanic at Sunstate Equipment Company