YESENIA CALDERON
Chicago,Illinois
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Hardworking and passionate job seeker with strong organizational skills eager and ready to help team achieve organizational goals.
Overview
28
28
years of professional experience
Work History
Administrative Assistant
Lurie Children Hospital
08.2022 - Current
- Managed calendar scheduling for ensuring efficient use of time and resources.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Processed medical records and documentation with a focus on accuracy and compliance.
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated communication between patients and healthcare providers to ensure seamless information flow.
- Streamlined patient intake processes, reducing wait times and improving overall patient experience.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
Scheduling and Physican Referral Coordinator
Swedish Hospital
08.2019 - Current
- Took copayments and compiled daily financial records.
- Updating patient’s information in Epic after every visit.
- Work the worqueue and inbaskets at a timely manner.
- Provide great customer service and make reminder calls to patients.
- Assist providers appointment request.
Patient Service Representative
Advocate Medical Group
03.2016 - 08.2019
- Provide great customer service to patients
- Make appointments, call patients to follow up, and reschedule appointments
- Enter data into the computer, scanning, and taking payments
- Knowing how to use the EMR system, check insurances and do deposits at the end of the day.
Data Entry / Cashier
Universal Therapy
10.2014 - 01.2015
- Greeted and registered all customers for their physical therapy sessions
- Assisted customers with exercise equipment questions/set-up
- Answered phones, scheduled appointments and followed up with customers
- General office upkeep (faxing, copying and assisting therapists).
Typesetter / Data Entry Operator
Master Products
03.1998 - 08.2011
- Projected a professional company image through in person and over the phone customer interactions
- Prepared and printed one color and multi-color films for pad, silk screen and hot stamped printing
- Designed functional layouts for typeset copies and creations
- Maintained and created the database for all artwork submissions and creations
- Specialized in page layouts and text styling of prints
- Monitored type matter to maintain quality control
- Processed purchase orders
- Compiled, sorted and verified the accuracy of data before it was entered in the database
- Read source documents and entered data in specific data fields or on to tapes or discs for subsequent entry using keyboards and scanners.
Education
Wright College
Chicago, Illinois1996
Roosevelt High School
Chicago, Illinois1993
Skills
- SKILLS/ QUALIFICATIONS
- Proficient with Spanish speaking, reading, and writing
- Microsoft Word, Excel, PowerPoint, and
- Energetic and self-motivated with proven customer relationship skills to ensure satisfaction
Languages
Spanish
Professional Working
Timeline
Administrative Assistant
Lurie Children Hospital
08.2022 - Current
Scheduling and Physican Referral Coordinator
Swedish Hospital
08.2019 - Current
Patient Service Representative
Advocate Medical Group
03.2016 - 08.2019
Data Entry / Cashier
Universal Therapy
10.2014 - 01.2015
Typesetter / Data Entry Operator
Master Products
03.1998 - 08.2011
Roosevelt High School
Wright College