Jackeline Quintanilla
HOUSTON,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Shift Lead Manager
Walgreen's Pharmacy
HOUSTON, TX
04.2021 - 08.2024
- Taught staff upselling techniques to meet revenue targets.
- Helped employees accomplish tasks during peak periods.
- Reinforced rules to promote superior employee performance.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with other shift managers to facilitate continuum of customer service.
- Managed daily cash intake by counting out registers and tabulating profits.
- Reviewed financial statements to meet targets during shift.
- Directed and led employees and team members on effective operations, methods and procedures.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Conferred with management and subordinates to resolve problems or complaints.
Education
Some College (No Degree) - Medical Assisting
San Jacinto College District
Pasadena, TXSkills
- Team motivation
- Rules Enforcement
- Team Development
- Cash Handling
- Inventory controls
- Interpersonal Skills
- Handling Customer Complaints
- Training and mentoring
- Equipment Troubleshooting
- Quality Assurance
- Energetic and Enthusiastic
- Team Building
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shift Lead Manager
Walgreen's Pharmacy
04.2021 - 08.2024
Some College (No Degree) - Medical Assisting
San Jacinto College District
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