Jackelyn Rodriguez
Houston,TX
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Con-Edison Light
New York, NY
05.2019 - 08.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Project Assistant - Remote
Academy Sports Outdoors
Houston, TX
12.2017 - 03.2019
- Virtual Assistant
- Managed customer inquiries through email and telephone communication.
- Created invoices and tracked payments received from customers.
- Generated weekly progress reports detailing tasks completed during the week.
- Analyzed customer feedback surveys to identify areas needing improvement in service delivery.
- Designed templates for emails, newsletters, webpages. using HTML and CSS.
Education
High School Diploma -
School For Excellence
Bronx, NY09-2019
Associate of Science -
University of Houston - Downtown
Houston, TXPharmacy Technician -
Northwest Educational Center
Houston, TXSkills
- Appointment Scheduling
- Report Generation
- Data Entry
- Scheduling
- Multi-Task Management
- Customer Service
- Call Center Operations
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Con-Edison Light
05.2019 - 08.2022
Project Assistant - Remote
Academy Sports Outdoors
12.2017 - 03.2019
High School Diploma -
School For Excellence
Associate of Science -
University of Houston - Downtown
Pharmacy Technician -
Northwest Educational Center
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