Jackelyn Zubiate
El Paso,TX
Summary
Detail-oriented Money Center Associate with extensive knowledge of check cashing and commitment to professionalism. Adept at monitoring credit accounts and providing excellent customer service. Successful at maintaining a clean and stocked money center area.
Overview
6
6
years of professional experience
Work History
Money Center Associate
Walmart
El Paso, TX
10.2019 - 01.2022
- Performed various money center services to customers.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Updated and maintained long-term accounts.
- Loaded customer credit cards and signed up new customers for card programs.
- Communicated guest and employee requests to management for issue resolution.
Customer Service Associate
Walmart
El Paso, TX
11.2017 - 09.2019
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Cashier
Walmart
El Paso, TX
08.2016 - 10.2017
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Completed inventory counts and ordered merchandise.
Cashier Supervisor
Dollar General
El Paso, TX
05.2015 - 07.2016
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Built positive relationships with customers to increase repeat business.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Education
High School Diploma -
Socorro High School
El Paso, TX05.2014
Skills
- Policies and Procedures
- Work Task Prioritization
- Complaint Resolution
- Honest and Ethical
- Reliable and Responsible
- Cash Handling
- Payment Processing
- Credits and Refunds
- Cash Register Operations
- Customer Transactions
- Creative Thinking
- Check Cashing
Languages
English
Spanish
Timeline
Money Center Associate
Walmart
10.2019 - 01.2022
Customer Service Associate
Walmart
11.2017 - 09.2019
Cashier
Walmart
08.2016 - 10.2017
Cashier Supervisor
Dollar General
05.2015 - 07.2016
High School Diploma -
Socorro High School