Jackelynn Zuniga
Santa Ana
Summary
Dedicated professional with strong team leadership and customer service skills. Experienced in training staff and enhancing operational efficiency. Committed to delivering exceptional customer experiences and driving performance improvements.
Overview
3
3
years of professional experience
Work History
Assistant Manager
AMPM Arco
06.2024 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on operational best practices and customer service standards.
- Implemented inventory management systems, improving stock accuracy and reducing waste.
- Analyzed sales trends to inform strategic decisions regarding product placement and promotions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Customer Service Cashier
McDonald's
03.2024 - 06.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Delivered exceptional service in fast-paced environment, ensuring customer satisfaction.
- Maintained cleanliness and organization of workspace to enhance operational flow.
- Assisted in training new team members on cash handling procedures and customer engagement.
Crew Member
Blaze Pizza
08.2023 - 03.2024
- Prepared and assembled menu items according to established recipes and customer specifications.
- Provided exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Collaborated with team members to achieve daily production goals in a fast-paced environment.
Education
High School Diploma -
Segerstrom High School
Santa Ana, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Workload management
- Recruiting and interviewing
Timeline
Assistant Manager
AMPM Arco
06.2024 - Current
Customer Service Cashier
McDonald's
03.2024 - 06.2024
Crew Member
Blaze Pizza
08.2023 - 03.2024
High School Diploma -
Segerstrom High School