Jackhkalyn Flores
Del Rio,TX
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Murphy USA
Del Rio, TX
06.2017 - Current
- Successfully assigned all in-store customers to specific associates
- Created a system for tracking out-of-stock merchandise, ensuring that all customers were informed of the status of their requested merchandise
- Improved customer satisfaction and loyalty by creating a survey for in-store customers
- Handled in-line customers in a polite, courteous, and efficient manner
- Developed a system to track customer preferences and recommended products
- Served all in-line customers in a timely manner
- Rerouted customers that took too long to be serviced, giving them the opportunity to be serviced by a different associate
- Developed a system that tracked all in-store customers and exposed new opportunities for customer retention
- Ensured all customers were greeted with a warm, friendly smile
Dental Assistant Externship
Amigo Children's Dentistry
Del Rio, TX
05.2024 - 06.2024
- Greeted and seated patients
- Took x-rays to assist Doctor and Hygienist
- Prepared tray set ups for routine dental procedures
- Sterilized instruments and operatory rooms
- Prepped rooms with necessary stock for routine dental procedures
- 160 hours
Front End Supervisor
Michaels
Anchorage, AK
01.2011 - 01.2012
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Operated POS cash register, handling an average of transactions daily, and counted the money in cash drawers to ensure accuracy
- Reduced data loss of critical customer information by implementing a network backup system for all employee devices
Operations Team
AAFES Exchange Service
Anchorage, AK
01.2007 - 11.2009
- Streamlined inventory management to eliminate the need for stock replenishment
- Communicated with customer support for clarity on questions that were not answered in the online FAQs
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
- Set price book to increase stock and product knowledge
- Established personal connections with customers, exceeding customer service expectations
Education
Dental Assistant Certificate -
The College of Health Care Professions
Houston, TX09.2024
Skills
- Bilingual, Fluent in English and Spanish
- Chairside Dental Assisting
- Four-Handed Dentistry
- Customer Service
- Taking X-rays
- Sterilization and Disinfection
- Time Management
- Patient Charting and Treatment
- Leadership
- Completing Patient Referrals
- Strong Attention to Detail
- OSHA and HIPAA Compliant
Languages
Spanish
Native or Bilingual
Timeline
Dental Assistant Externship
Amigo Children's Dentistry
05.2024 - 06.2024
Assistant Manager
Murphy USA
06.2017 - Current
Front End Supervisor
Michaels
01.2011 - 01.2012
Operations Team
AAFES Exchange Service
01.2007 - 11.2009
Dental Assistant Certificate -
The College of Health Care Professions