Jacki Smith
Bellevue
Summary
I am a dynamic and organized leader with proven expertise in team development, employee coaching, and process improvement. With 8 years of experience at Nike Inc., I have successfully managed recruitment, onboarding, and employee development, while driving key performance metrics and maintaining brand and operational standards.
Overview
8
8
years of professional experience
Work History
Coach (Operations Manager)
Nike Inc.
05.2022 - 07.2025
- Create daily and weekly plans to lead the shipping and receiving team to meet critical deadlines and goals.
- Build cadences and work with full-time staff to ensure the team is maintaining store and brand standards.
- Manage payroll functions and labor hours through Kronos UKG workforce and Legion.
- Manage full process cycle recruiting, hiring and onboarding of new employees. Collaborate with other leaders to consistently align and communicate new plans and expectations.
- Elevate employees and department leads by coaching to performance behaviors and driving the importance of delivering exceptional customer service.
- Conduct thorough employee relations investigations to target operational and behavioral discrepancies on company policy violations with collaboration of Human resources (People Solutions).
Back of House Lead
Nike Inc.
01.2021 - 05.2022
- Executed quarterly directive changes and managed employees over the stockroom and the sales floor.
- Monitored product discrepancies weekly to ensure inventory accuracy.
- Facilitated Rookie Training Camp and onboarding new hires.
- Collaborated with Product Life Cycle Coach to amplify sales across all categories, leveraging the top sellers week by week.
Department Specialist
Nike Inc.
06.2017 - 01.2021
- Led the department of inventory from door to floor; focused on merchandising and driving sales.
- Executed weekly business walks with store leaders to strengthen department and speak to merchandising wins and opportunities.
- Focused on product knowledge and customer service ensuring customers had a valuable shopping experience.
Education
Bachelor's Degree - Business Administration
Bethune Cookman University
05-2020
Diploma -
Burlington-Edison High School
06-2016
R.A Long High School
01-2012
Skills
- Leadership
- Communication
- Training and Development
- Performance Management
- Employee Relations
- Conflict Resolution
- Visual Merchandising
- Inventory Management
- Policy Implementation
- Operations Management
- Customer Service
- Sales Optimization
- Microsoft Office
- UKG Workforce
- Legion
- Workday
- ADP
Timeline
Coach (Operations Manager)
Nike Inc.
05.2022 - 07.2025
Back of House Lead
Nike Inc.
01.2021 - 05.2022
Department Specialist
Nike Inc.
06.2017 - 01.2021
Bachelor's Degree - Business Administration
Bethune Cookman University
Diploma -
Burlington-Edison High School
R.A Long High School
OTHER
Division 1 softball player from 2016-2020
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