Jackeline Castillo
Highland Hospital
Shinnston,West Virginia
1
Language
2027
years of professional experience
Results-driven Behavior Technician with experience at Highland Hospital, skilled in crisis management and behavior assessment. Proven ability to enhance client relationships and implement effective intervention strategies. Adept at data collection and documentation, fostering positive outcomes through empathy and collaboration. Committed to achieving excellence in client care and support.
Work History
Behavior Technician
Sales Associate, Veggies
- Assisted customers with plant selection and care recommendations.
- Processed sales transactions using point-of-sale systems efficiently.
- Maintained inventory levels, ensuring product availability and organization.
- Collaborated with team members to create visually appealing displays.
- Educated customers on greenhouse products, enhancing their purchasing decisions.
- Provided exceptional customer service, fostering repeat business and loyalty.
- Implemented efficient stock replenishment procedures to optimize sales floor operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma
Skills
Active listening
Data collection
Documentation skills
Prompting and fading strategies
Positive reinforcement
Skill development
Client relationship development
Report writing
Crisis management and prevention
Intervention management
Problem-solving
Empathy and patience
Team collaboration
Flexibility and adaptability
Relationship building
Conflict resolution
Record keeping
Behavior assessment
Behavioral conditions
Data collection and analysis
Positive and negative reinforcements
Safety and crisis management
Communication
Behavior observation
Languages
Spanish
Native or Bilingual
Timeline
Behavior Technician
Highland Hospital
2026 - CurrentRead More
Sales Associate, Veggies
Freeds Green House
2026 - 2026Read More
Stephen Mather Highschool
High School Diploma
Read More