Jackie Ascencio
Chicago,IL
Summary
Retail Associate with 5+ years of experience in retail sales, customer service roles, and cashiering as well as stocking. Well trained in processing sales, working with customers and organizing merchandise. Recognized for exceptional organizational and multitasking abilities. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Able to train my peers and blend into anything new.
Besides retail I am also a fast learner extremely organized and super motivated to learn always with a positive mindset and eager for more I can multitask and I'm good at communicating with customers and helping them in any way possible .
Overview
7
7
years of professional experience
Work History
Sales Associate
Old Navy
Chicago, Illinois
08.2024 - Current
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Handled customer complaints in a professional manner.
- Collected payments and provided accurate change.
- Used technology resources to assist customers in locating and selecting items.
- Answered incoming telephone calls to provide store, products and services information.
- Ticketed, arranged and displayed merchandise to promote sales.
- Bagged or packaged purchases and wrapped gifts.
- Developed promotional strategies to increase sales volume.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Tracked sales performance metrics to identify trends in market place.
- Recommended, selected and located merchandise based on customer desires.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Handled returns and exchanges according to company policies.
- Processed transactions using a point-of-sale system.
- Processed credit card transactions quickly and securely.
- Answered customer inquiries regarding product features, pricing, and availability.
- Placed special orders or called other stores to find desired items.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Received and displayed product shipments on store retail shelves upon delivery.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Created marketing materials to promote products, services and benefits of credit cards.
- Processed new accounts including application verification, data entry and account activation.
Retail Sales Associate
Ross Dress for Less
Chicago, IL
01.2021 - 04.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Helped customers by answering questions and locating merchandise.
- Created price tags and merchandise signs for new items.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Completed transactions in an efficient manner while providing excellent customer service.
- Ticketed, arranged and displayed merchandise to promote sales.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
Dental Assistant
American Dental Association
Chicago, IL, IL
06.2022 - 02.2023
- Sterilized instruments according to established guidelines and protocols.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Laid out dental instruments and equipment before procedures.
- Updated patient records with new data and treatment information.
- Took digital X-rays of teeth using radiographic equipment.
Cashier
Jewels Osco
Chicago, IL
03.2019 - 06.2022
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Greeted customers and answered any questions they had about the store's products and services.
Sales Associate
Party City
Chicago, IL
05.2018 - 12.2018
- Answered product questions with up-to-date knowledge of sales and promotions.
- Answered incoming telephone calls to provide store, products and services information.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
High School Diploma -
Carl Schurz High School
Chicago, IL06.2021
Skills
- People Skills
- Fluent in Spanish
- Customer Service
- Reliable & Trustworthy
- Active Listening
- Planning & Organizing
- Friendly, Positive Attitude
- Organizational Skills
- Training & Development
- Computer Skills
- Always on the go
- POS system operation
- Exceeds sales goals
- Outgoing personality
- Inventory control procedures
- Merchandising
- CRM software proficiency
- Sales training
- Meeting deadlines
- Problem-solving
- Stocking and receiving
- Fitting room maintenance
- Cash handling accuracy
- Cash register operation
- Inventory control
Timeline
Sales Associate
Old Navy
08.2024 - Current
Dental Assistant
American Dental Association
06.2022 - 02.2023
Retail Sales Associate
Ross Dress for Less
01.2021 - 04.2023
Cashier
Jewels Osco
03.2019 - 06.2022
Sales Associate
Party City
05.2018 - 12.2018
High School Diploma -
Carl Schurz High School