JACKIE A. V. LEWIS
Southeast U.S.
Work Preference
Summary
Business Coach Manager with extensive experience at TMYK Group LLC, specializing in client relationship management and team mentorship. Expertise in Salesforce CRM and project management drives performance improvements and talent development. Recognized for leadership skills and operational excellence, consistently achieving client goals and enhancing coaching effectiveness..
Overview
25
25
years of professional experience
Work History
Business Coach Manager
TMYK Group LLC
Southeast U.S.
01.2023 - Current
- Build relationships with new and existing clients ensuring client's needs are met and goals are achieved.
- Monitor key performance indicators (KPIs) to track progress and success for both clients and coaches.
- Mentor and train a team of business coaches to enhance their coaching skills and effectiveness.
- Evaluate coach performance and provide feedback for ongoing professional development.
- Manage the client relationship lifecycle from initial assessment to goal achievements.
Big Box Store Leader
Biglots
Southeast U.S.
01.2021 - 01.2022
- Oversees all daily operations employees, and finance for a large retail establishment.
- Monitoring sales performance managing payroll, and ensuring the store meets financial goals.
- Recruited, coached, and developed leaders; conducted performance reviews and provided mentorship.
- Ensured compliance with company policies, regulatory standards, and operational procedures.
- Ensuring a welcoming and orderly environment for customers and addressing any customer concerns or issues.
- Managing and training a large staff of associates including hiring, scheduling, and providing feedback.
District & Regional Training Manager | Market Manager | District Operations Manager | General Manager
Staples, Inc.
Multiple Locations (NJ, NY, GA, AL, FL)
01.2001 - 01.2022
- Held progressive leadership roles spanning full P&L accountability, district operations, and leadership development.
- Managed a 25M+ flagship store with 23 direct reports; led customer experience, shrink reduction, and leadership effectiveness.
- Recognized with multiple awards for turnaround success, profitability improvements, and leadership effectiveness.
- Facilitated training and Onboarding for 50+ General and Sales Managers, Loss Prevention Management across 20+ stores as Regional & District Manager.
- Developed and led curriculum on P&L management, sales strategy, talent development, and operational excellence.
- As Regional Training Manager, partnered with HR and senior leadership to execute training programs impacting stores across three states (AL, FL, GA).
- Drove talent pipeline development, succession planning, and bench strength to support growth and scalability.
Education
Certificate of Technical Studies - Computer Science, Business Administration, Financial Databases
SCS BUSINESS AND TECHNICAL INSTITUTE
East Orange, NJ05-1991
Graduate - Leadership Program
STAPLES, INC.
Framingham, MASkills
- Microsoft Office Suite
- Adobe Creative Suite
- Salesforce CRM
- Virtual communication tools
- Retail management systems
- Project management software
- Small business solutions
Timeline
Business Coach Manager
TMYK Group LLC
01.2023 - Current
Big Box Store Leader
Biglots
01.2021 - 01.2022
District & Regional Training Manager | Market Manager | District Operations Manager | General Manager
Staples, Inc.
01.2001 - 01.2022
Certificate of Technical Studies - Computer Science, Business Administration, Financial Databases
SCS BUSINESS AND TECHNICAL INSTITUTE
Graduate - Leadership Program
STAPLES, INC.
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