Jackie Benavidez
Thornton,CO
Summary
Proven hospitality professional with a track record of enhancing guest satisfaction at Ameristar Casino Resort Spa. Excelled in guest engagement and hospitality service, leveraging exceptional customer service and wine knowledge to elevate dining experiences. Demonstrated strong work ethic, always in a positive manner, contributing to significant improvements in guest satisfaction, retention and service quality.
Overview
7
7
years of professional experience
Work History
Server
Sachi Sushi Restaurant & Bar
2024.01 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Multiple 5 star reviews
Marketing and Brand Ambassador
Ameristar Casino Resort Spa
2018.09 - 2020.03
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Managed and improved customer service functions for reception and lounge areas.
- Collaborated with various departments to ensure seamless guest experiences during their stay.
- Boosted social media presence with regular updates, engaging content, and timely responses to inquiries.
- Secured revenue by promoting and facilitating opportunities to establish guest relations and drive client retention.
- Coordinated trade show logistics, including booth setup, staffing schedules, and promotional material distribution.
Fine Dining Server
Ameristar Casino Resort Spa
2017.10 - 2018.09
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
- Elevated guest engagement by sharing detailed descriptions of menu items, including ingredients and preparation techniques.
- Resolved guest complaints with empathy and professionalism, restoring guest satisfaction and loyalty.
Education
Certified Nurse Assistant - Nursing
Pima Medical Institute
Aurora, CO05.2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Knowledgeable with wine
Timeline
Server
Sachi Sushi Restaurant & Bar
2024.01 - Current
Marketing and Brand Ambassador
Ameristar Casino Resort Spa
2018.09 - 2020.03
Fine Dining Server
Ameristar Casino Resort Spa
2017.10 - 2018.09
Certified Nurse Assistant - Nursing
Pima Medical Institute
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