Jackie Carpenter

• Lead inside sales operations across the Central Division, overseeing Territory Sales Managers and driving execution of strategic sales initiatives.
• Develop and implement sales strategies focused on customer retention, revenue growth, profitability, and operational efficiency.
• Partner with Operations, Production Planning, Logistics, Transportation, and Executive Leadership to align customer demand with manufacturing capacity.
• Coach and mentor sales professionals through performance management, leadership development, succession planning, and accountability programs.
• Drive customer satisfaction initiatives while resolving complex service, quality, and supply chain challenges.
• Lead territory optimization efforts, ensuring balanced workloads and maximum market coverage.
• Serve as a key liaison between Sales and Operations to support continuous improvement and operational excellence.

• Supervised Territory Sales Managers while supporting sales execution, customer retention efforts, and business growth initiatives.
• Managed team performance, customer escalations, sales reporting, and operational alignment.

• Managed a multi-state territory, serving as the primary contact for customers across the metal building and construction industries.
• Maintained strong customer relationships while exceeding sales and volume objectives.
• Managed pricing, contract negotiations, order fulfillment, service recovery, and customer retention initiatives.
• Developed action plans to recover lost volume and grow market share within assigned territories.

• Managed transportation and logistics solutions for key customer accounts across North America.
• Coordinated truckload, brokerage, dedicated fleet, and supply chain services to support customer operations.
• Strengthened customer relationships through proactive communication, issue resolution, and service excellence.

• Led customer service operations for a global cold chain logistics organization serving food manufacturers, retailers, and distribution partners.
• Managed customer success initiatives while supporting operational execution across temperature-controlled warehousing and distribution networks.
• Collaborated with sales, operations, and transportation teams to drive customersatisfaction and retention.

• Managed strategic customer relationships and supply chain solutions for major national accounts.
• Led operational improvement initiatives while supporting customer retention and revenue growth.

• Developed and expanded business relationships with one of the organization's largest national accounts.
• Identified growth opportunities and implemented customer-focused solutions.

Delivered customer support and account management services while building expertise in supply chain operations.

• Led transportation and logistics implementations for new customer accounts.
• Coordinated cross-functional teams to ensure successful onboarding and operational execution.

• Managed transportation operations and customer relationships for a major national account.
• Oversaw logistics planning, carrier performance, and service execution.

Supported transportation planning, reporting, and supply chain optimization initiatives.

Managed operational workflows and personnel within transportation operations.

Coordinated shipment monitoring and transportation support functions.