Jackie Castro
Denver,CO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Service Representative
Ent Credit Union
01.2023 - Current
- Delivered prompt service to prioritize customer needs.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Investigated and resolved accounting, service and delivery concerns.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Cross-trained and provided backup support for organizational leadership.
- Responded to customer calls and emails to answer questions about products and services.
Retail Sales Associate
Ross Dress For Less
08.2020 - 09.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Teller
Wells Fargo
08.2019 - 10.2019
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Processed customer transactions promptly, minimizing wait times.
Education
Associate of Arts - Accounting And Finance
Front Range Community College
Westminster, CO04.2022
High School Diploma -
Brighton High School
Brighton, CO05.2020
Skills
- CRM Software
- Policies and Procedures Adherence
- Customer Support
- Account Management
- Spanish Fluency
Certification
- Licensed [Job Title] - [Timeframe]
Languages
Spanish
Native or Bilingual
Timeline
Member Service Representative
Ent Credit Union
01.2023 - Current
Retail Sales Associate
Ross Dress For Less
08.2020 - 09.2021
Teller
Wells Fargo
08.2019 - 10.2019
Associate of Arts - Accounting And Finance
Front Range Community College
High School Diploma -
Brighton High School