Jaclyn Ruffin
Omaha,USA
Summary
Dynamic professional with a proven ability to excel in both professional and social environments, fostering strong relationships and encouraging collaboration among team members. Recognized for exceptional leadership skills and a commitment to delivering outstanding customer service while consistently exceeding expectations. A strong communicator adept at building rapport and motivating others to achieve shared goals. Authorized to work in the US for any employer, ready to contribute effectively to diverse teams and projects.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Holiday Inn Express and Suites
Omaha, NE
02.2022 - Current
- Provided a friendly, welcoming experience by greeting guests as they enter the hotel. Welcome loyal guests and military members using the best practices outlined for each program. Ensure Elite guests receive the designated gift upon arrival.
- Provided all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company's policies and procedures. Prepared for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Ensured the front desk/lobby areas remain clean, organized and ready to greet guests.
- Verified and collected guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information. Processed all financial transactions with strict adherence to defined procedures.
- Placed timely welcome calls to ensure each check-in guest has arrived to a freshly clean, inviting room with all amenities working.
- Set up wake-up calls as requested by guests to ensure they wake up refreshed and ready to take on the day.
Security Supervisor
GardaWorld Security
Omaha, NE
06.2023 - 01.2026
- Supervised daily operations, ensuring adherence to security protocols and procedures.
- Trained and mentored security personnel on effective surveillance techniques and emergency response.
- Conducted regular risk assessments to identify vulnerabilities and implement corrective actions.
- Collaborated with law enforcement agencies to enhance incident response strategies and community relations.
Child and Family Services Specialist
DHHS Nebraska
Omaha, NE
05.2022 - 09.2022
- Assess and investigate information related to child abuse and neglect allegations.
- Assess safety and risk regarding maltreatment of children.
- Provide case management services, social work interventions, in information and referral services for children and families.
- Utilized NFOCUS and NDEN programs to construct safety and risk assessments.
PAC Facilitator
Morton Middle School
Omaha, NE
08.2021 - 02.2022
- Maintain a caring and instructional climate by providing students with a positive neutral environment to learn responsibility, to employ reteaching opportunities of prevention and intervention strategies, and to apply skills learned to accept logical consequences.
Manager
McDonald's
Omaha, NE
02.2020 - 09.2021
- Supervised Team members
- Managed day-to-day operations
- Handled opening and closing of store
- Generated sales reports
- Balanced tills
Asset Protection Specialist
Walmart
Omaha, NE
02.2019 - 12.2020
- Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives.
- Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities.
- Monitors safety and risk controls within a facility by ensuring an effective safety program is in place
- Manages claims and receiving operations by ensuring proper policies and procedures are followed; ensuring timely processing of claims.
Guest Experience Maker
La Quinta Inns & Suites
Omaha, NE
01.2018 - 01.2018
- Provided a friendly, welcoming experience by greeting guests as they enter the hotel. Welcome loyal guests and military members using the best practices outlined for each program. Ensure Elite guests receive the designated gift upon arrival.
- Provided all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company's policies and procedures. Prepared for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Ensured the front desk/lobby areas remain clean, organized and ready to greet guests.
- Verified and collected guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information. Processed all financial transactions with strict adherence to defined procedures.
- Placed timely welcome calls to ensure each check-in guest has arrived to a freshly clean, inviting room with all amenities working.
- Set up wake-up calls as requested by guests to ensure they wake up refreshed and ready to take on the day.
Customer Operations Associate
Guitar Center
New York, NY
01.2016 - 01.2017
- Answered calls by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientèle.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Directed calls to appropriate individuals and departments.
Custom Frame Design Consultant, Framer and Assistant
Michael's
New York, NY
01.2016 - 01.2016
- Operated a cash register for cash, check and credit card transactions
- Alerted customers to upcoming sales events and promotions
- Identified potential shoplifters and alerted management
- Worked with design program to create framing designs
Education
Master of Science - Psychology
Capella University
01-2021
Bachelor of Science - Psychology
University of Phoenix
Phoenix, AZ01.2015
Skills
- Surveillance
- Loss prevention
- Organizational skills
- Night audit
- Front desk
- Hospitality
- Supervising experience
- Leadership
- Management
- Hotel experience
- Conflict management
- Security
- CCTV monitoring
Certification
CPR Certification
Timeline
Security Supervisor
GardaWorld Security
06.2023 - 01.2026
Child and Family Services Specialist
DHHS Nebraska
05.2022 - 09.2022
Front Desk Agent
Holiday Inn Express and Suites
02.2022 - Current
PAC Facilitator
Morton Middle School
08.2021 - 02.2022
Manager
McDonald's
02.2020 - 09.2021
Asset Protection Specialist
Walmart
02.2019 - 12.2020
Guest Experience Maker
La Quinta Inns & Suites
01.2018 - 01.2018
Customer Operations Associate
Guitar Center
01.2016 - 01.2017
Custom Frame Design Consultant, Framer and Assistant
Michael's
01.2016 - 01.2016
Bachelor of Science - Psychology
University of Phoenix
Master of Science - Psychology
Capella University