Jacqueline Holt
Tinley Park,IL
Summary
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
23
23
years of professional experience
Work History
Operations Dispatch Lead
Eagle System Inc.
04.2012 - 05.2024
- Mentored junior team members, providing guidance on best practices in dispatch operations and career development opportunities within the organization.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Traced all loads at rail to assure ETA time and LFD.
- Learned and adapted quickly to new technology and software applications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Maintained a secure working environment for all personnel involved in dispatch operations.
- Led process improvements by evaluating current systems, identifying gaps, and implementing solutions to enhance overall efficacy.
- Facilitated communications between Forwarders and customer personnel to answer questions or resolve concerns.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored flow of paperwork and directed information to appropriate departments.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Scheduled and organized deliveries.
- Responded to high volume of phone and email requests to provide logistics information.
- Receive new orders, prepared documentation.
- Scheduled deliveries and pickups according to customer needs.
- Monitored and tracked dispatch communication systems.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Coordinated regular inspections of vehicles and scheduled preventive maintenance.
- Served as primary point of contact for escalations, resolving conflicts efficiently while maintaining professional demeanor at all times.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
Dispatcher
Fore Transportation
06.2010 - 11.2010
- Communicated with customers to provide delivery updates and resolution.
- Answered phone calls and responded to customer emails.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Scheduled deliveries and pickups according to customer needs.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Utilized customer feedback to improve customer service.
- Received new orders, prepared documentation.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Monitored and tracked dispatch communication systems.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Tracing of all in bound freight to avoid rail storage.
- Passionate about learning and committed to continual improvement.
- Directed dispatching, routing, and tracking of 40 fleet vehicles
Dispatcher Coordinator
Metro Intermodal, Inc.
01.2008 - 04.2010
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining professional demeanor.
- Directed dispatching, tracking of 50 fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
Transportation Manager/Dispatcher
Rabaka, Inc .
11.2001 - 09.2007
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and maintained courteous and effective working relationships.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Reduced errors in dispatch logs by implementing thorough double-check system for all entries.
- Answered phone calls and responded to customer emails.
- Received new orders, prepared documentation, and assigned personnel.
- Monitored vehicle locations to coordinate timely arrivals.
- Communicated with customers to provide delivery updates and resolution.
- Scheduled deliveries and pickups according to customer needs.
- Managed customer accounts and invoicing.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained knowledgeable and productive team of employees.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to our company.
- Negotiated favorable contracts with suppliers, securing competitive rates that benefited our organization's bottom line.
- Proven ability to learn quickly and adapt to new situations.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Assisted in resolving customer complaints and grievances.
- Monitored flow of paperwork and directed information to appropriate departments.
- Implemented customer service policies and procedures.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Stayed up to date on D.O.T regulation
- Provided payroll for drivers.
- Knowledge of all rails and their websites.
Education
High School Diploma -
John F Kennedy H.S.
6325 W. 65th St. Chicago, IL 60638Skills
- Workload Management
- Self Motivation
- Multitasking Abilities
- Resource Monitoring
- Customer Service
- Reliability
- Staff Training
- Problem-solving abilities
- Professionalism
- Scheduling proficiency
- Decision-making capabilities
- Multitasking proficiency
Timeline
Operations Dispatch Lead
Eagle System Inc.
04.2012 - 05.2024
Dispatcher
Fore Transportation
06.2010 - 11.2010
Dispatcher Coordinator
Metro Intermodal, Inc.
01.2008 - 04.2010
Transportation Manager/Dispatcher
Rabaka, Inc .
11.2001 - 09.2007
High School Diploma -
John F Kennedy H.S.