Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jackie Deaton

Colfax

Summary

Dynamic customer service professional with extensive experience at Adapt Health, excelling in order management and conflict resolution. Proven track record in enhancing customer satisfaction and streamlining processes. Adept at database management and fostering team collaboration to achieve operational excellence. Committed to delivering exceptional service and driving sales growth.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Adapt Health
Newton,Iowa
07.2024 - 04.2025
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated databases with new and modified customer data.

Inbound and Outbound Warehouse Associate

Amazon
Bondurant
03.2023 - 01.2025
  • Packed customer orders for shipment, prepared pallets for loading onto delivery trucks, and loaded outgoing packages onto conveyor belts.
  • Packed boxes and stock using organizational guidelines.
  • Worked effectively in team environments to make the workplace more productive.
  • Used scanners to track parcel information, condition or receipt.

Second Assistant Manager

Casey General Store
Mitchellville
06.2021 - 02.2023
  • Recruited and trained new employees to meet job requirements.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Developed strategies for increasing sales and ensuring customer satisfaction.
  • Produced thorough, accurate and timely reports of project activities.
  • Inspected merchandise on display to ensure quality standards were met.
  • Analyzed sales figures and planned inventory control strategies accordingly.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Supervised employees in all aspects of job performance by providing guidance and direction.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints in a timely manner.
  • Monitored cash register transactions to ensure accuracy of funds received.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

High School Diploma -

COLFAX-MINGO HIGH SCHOOL
Colfax, IA
05-1986

OFFICE AND BUSINESS

DMACC
Newton, IA

Skills

  • Order management
  • Customer support
  • Data entry
  • Database management
  • Inventory control
  • Conflict resolution

Affiliations

I love walking and being out in nature. I also do alot of reading books on mystery and crime. Spend much time with family at dinners and outings and once a week I do a bible study with a few close friends and my sister.

Timeline

Customer Service Representative

Adapt Health
07.2024 - 04.2025

Inbound and Outbound Warehouse Associate

Amazon
03.2023 - 01.2025

Second Assistant Manager

Casey General Store
06.2021 - 02.2023

High School Diploma -

COLFAX-MINGO HIGH SCHOOL

OFFICE AND BUSINESS

DMACC

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